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This team is looking for a dedicated caregiver who is eager to help patients resolve their insurance billing issues. The focus of this position is to work between patient and insurance companies to resolve their coordination of benefits claim denials. Calls between the patient and insurance team together are the primary driving force as well as the inbound/outbound call center that is manned by this team.
Job Responsibility
Oversee the Coordination of Benefits Denial Team
Act as liaison between patients and insurance companies
Handle high-volume communication: letters, text messages, and three-way calls
Investigate accounts thoroughly to achieve optimal resolution—primarily getting insurance to pay claims
Requirements
2+ years' experience with insurance follow up or denials, as well as customer service experience
Strong background in insurance billing and denials, HIPAA compliance, and patient interaction, EPIC experience
Minimum 2 years of experience
ability to push back on insurance companies effectively
Excellent problem-solving and communication skills