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Cookie Crew

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Insomnia Cookies UK Ltd

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Location:
United Kingdom , Newcastle

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Category:
Gastronomy

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Contract Type:
Employment contract

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Salary:

12.71 GBP / Hour
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Job Description:

The Cookie Crew member is responsible for delivering an exceptional Insomnia Cookies experience through high-quality product preparation, efficient service, and a customer-first approach. Working as part of a fast-paced team, Cookie Crew members ensure every order—whether in-store or delivery—is prepared accurately, quickly, and to brand standards. This role is ideal for energetic, reliable individuals who enjoy working in a dynamic, late-night environment and take pride in delivering great food and service.

Job Responsibility:

  • Deliver excellent service to both in-store and delivery customers
  • Take orders accurately via POS and digital systems
  • Handle customer queries professionally and escalate where needed
  • Represent the Insomnia Cookies brand with a positive, friendly attitude
  • Prepare cookies, drinks, and other menu items to company standards
  • Follow recipes, portioning, and presentation guidelines
  • Ensure all orders are accurate, complete, and ready on time
  • Maintain consistency in product quality during busy trading periods
  • Support smooth running of shifts by following direction from Shift Leaders
  • Assist with opening, closing, and daily operational routines
  • Follow stock handling, rotation, and waste procedures
  • Support delivery order preparation and handover processes
  • Work collaboratively with team members to maintain pace and efficiency
  • Support new starters and contribute to a positive team environment
  • Communicate clearly with colleagues during live trading
  • Demonstrate flexibility to support different areas of the bakery
  • Follow all food safety, health & safety, and hygiene standards
  • Maintain cleanliness of workstations, equipment, and customer areas
  • Complete required cleaning and operational checklists
  • Report any issues, hazards, or maintenance concerns promptly

Requirements:

  • Experience in retail, hospitality, or customer service is desirable but not essential
  • Experience in fast-paced environments is beneficial
  • Positive, friendly, and customer-focused attitude
  • Strong teamwork and communication skills
  • Ability to work efficiently under pressure
  • Reliable, punctual, and flexible (including late-night shifts)
  • Energetic and proactive approach to work
  • Takes pride in quality and consistency
  • Willingness to learn and develop new skills
  • Adaptable in a fast-moving, delivery focused environment

Nice to have:

  • Experience in retail, hospitality, or customer service
  • Experience in fast-paced environments
What we offer:
  • Flexible work schedules
  • Pension
  • Holiday Pay
  • Guaranteed paid day off for your birthday
  • 50% Employee Discount
  • Employee assistance and wellness support
  • Excellent training through the Cookie College
  • Fun and exciting team environment
  • Unrivalled culture and values
  • Free cookie on every shift

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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