Cookie Crew Job at Insomnia Cookies UK Ltd (Birmingham)

Shift Leader

As a Shift Leader at our NEW store, located in Newcastle upon Tyne, you are the ...

Location

United Kingdom , Newcastle upon Tyne

Salary:

12.71 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

At least 1 year of work experience as a leader within a customer service focused role
Outstanding communication, time management, and people skills
Engaging and supportive
Detail focused
Must be able to work nights, weekends, and holidays
Legally eligible to work in the United Kingdom
Must be 18 years or older

Job Responsibility

Provide incredible customer service and quality products to all our fans throughout their experience within our bakeries or at home
Support store leadership by maintaining operations during your shift. Communicating all relevant information, monitoring production efficiency, coaching the team to ensure company standards and procedures, and assisting in the training and development of the Cookie Crew
Lead-by-example and motivate others by living and breathing the Insomnia culture
Prioritise and delegate tasks for each section. Bakery, cashier, packaging, and cleaning whilst leading the Cookie Crew from the front
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our fans and team whilst adhering to safe food handling practices
Responsible for all financial systems on shift
Recognition of the Cookie Crew with our values
Coaching from the heart and tough love conversations to get the best from the Cookie Crew

What we offer

Flexible work schedules
Pension
Holiday Pay
Guaranteed paid day off for your birthday
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values

Parttime

Delivery driver - bicycle

As a Bicycle Delivery Driver at our NEW store located in Birmingham, you are our...

Location

United Kingdom , Birmingham

Salary:

12.21 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

At least 1-year prior experience as a bike messenger or delivery driver
Must have your own bike in working order
Must have your own smartphone with data package
Experience in a customer facing environment
Fun loving, genuine, outgoing demeanour
Great communication and organisational skills
Must be able to work nights, weekends, and holidays
Legally eligible to work in the United Kingdom
Must be 18 years or older

Job Responsibility

Provide quality customer service through positive and professional interaction with our fans in person or by phone
Let your personality shine by giving each fan a warm experience with a smile
Ensure all orders are delivered fast, warm, and accurately
Cleaning, sanitising, and maintaining all delivery equipment
Follow all delivery procedures
Use Insomnia’s delivery app to company standards to provide accurate information to customers
When not out delivering, you will work as a member of our Cookie Crew in the Bakery delivering excellent service and baking the perfect cookie

What we offer

Flexible work schedules
Guaranteed income
Keep 100% of tips earned (after tax)
Pension
Holiday Pay
Guaranteed paid day off for your birthday
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other
Small delivery zone
50% Employee Discount
Employee assistance and wellness support

Parttime

Delivery driver

As a Bicycle Delivery Driver at our NEW store located in Bristol, you are our ‘B...

Location

United Kingdom , Bristol

Salary:

12.21 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

At least 1-year prior experience as a bike messenger or delivery driver
Must have your own bike in working order
Must have your own smartphone with data package
Experience in a customer facing environment
Fun loving, genuine, outgoing demeanour
Great communication and organisational skills
Must be able to work nights, weekends, and holidays
Legally eligible to work in the United Kingdom
Must be 18 years or older

Job Responsibility

Provide quality customer service through positive and professional interaction with our fans in person or by phone
Let your personality shine by giving each fan a warm experience with a smile
Ensure all orders are delivered fast, warm, and accurately
Cleaning, sanitising, and maintaining all delivery equipment
Follow all delivery procedures
Use Insomnia’s delivery app to company standards to provide accurate information to customers
When not out delivering, you will work as a member of our Cookie Crew in the Bakery delivering excellent service and baking the perfect cookie

What we offer

Flexible work schedules
Guaranteed income
Keep 100% of tips earned (after tax)
Pension
Holiday Pay
Guaranteed paid day off for your birthday
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other
Small delivery zone
50% Employee Discount
Employee assistance and wellness support

Parttime

Delivery Driver - Bicycle

As a Bicycle Delivery Driver at our store located in Leeds, you are our ‘Boots o...

Location

United Kingdom , Leeds

Salary:

12.21 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

At least 1-year prior experience as a bike messenger or delivery driver
Must have your own bike in working order
Must have your own smartphone with data package
Experience in a customer facing environment
Fun loving, genuine, outgoing demeanour
Great communication and organisational skills
Must be able to work nights, weekends, and holidays
Legally eligible to work in the United Kingdom
Must be 18 years or older

Job Responsibility

Provide quality customer service through positive and professional interaction with our fans in person or by phone
Let your personality shine by giving each fan a warm experience with a smile
Ensure all orders are delivered fast, warm, and accurately
Cleaning, sanitising, and maintaining all delivery equipment
Follow all delivery procedures
Use Insomnia’s delivery app to company standards to provide accurate information to customers
When not out delivering, you will work as a member of our Cookie Crew in the Bakery delivering excellent service and baking the perfect cookie

What we offer

Flexible work schedules – get work to work around you!
Guaranteed income – unlike some other delivery companies
Keep 100% of tips earned (after tax)
Pension – Because you’re not self employed
Holiday Pay – Because you’re really not self employed
Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other – We are that nice!
Small delivery zone
50% Employee Discount
Employee assistance and wellness support

Parttime

Shift Leader

The Shift Leader supports the Store Manager in delivering the safe, efficient, a...

Location

United Kingdom , Manchester

Salary:

13.21 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality
Experience working in fast-paced, customer-facing environments
Exposure to late-night or delivery-led operations is desirable
Hands-on, approachable, and confident leading teams during live trading
Leads by example and supports others through coaching and encouragement
Communicates clearly and calmly under pressure
Understands the importance of sales, labour efficiency, and cost control
Able to prioritise actions during shifts to support store performance
Energetic, reliable, and adaptable
Takes ownership of shift performance and team experience

Job Responsibility

Lead the team during live trading, ensuring clear direction, pace, and accountability
Deliver Insomnia Cookies brand, operational, and food safety standards on every shift
Take ownership of shift-level operations, resolving issues quickly and escalating where required
Ensure every customer receives a consistently excellent Insomnia experience
Support delivery of store-level sales and labour targets during assigned shifts
Drive execution of promotions, upselling, and Limited Time Offers
Follow stock and waste procedures
Execute company-led promotions, LTOs, and product launches accurately on shift
Support profit protection by deploying labour effectively and minimising waste
Identify opportunities during shifts to improve sales or service and feedback to the Store Manager

What we offer

Flexible work schedules
Pension
Holiday Pay
Guaranteed paid day off for your birthday
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values – Work with the team not by yourself

Parttime

Shift Leader

The Shift Leader supports the Store Manager in delivering the safe, efficient, a...

Location

United Kingdom , Birmingham

Salary:

13.21 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality
Experience working in fast-paced, customer-facing environments
Exposure to late-night or delivery-led operations is desirable
Hands-on, approachable, and confident leading teams during live trading
Leads by example and supports others through coaching and encouragement
Communicates clearly and calmly under pressure
Understands the importance of sales, labour efficiency, and cost control
Able to prioritise actions during shifts to support store performance
Energetic, reliable, and adaptable
Takes ownership of shift performance and team experience

Job Responsibility

Lead the team during live trading, ensuring clear direction, pace, and accountability
Deliver Insomnia Cookies brand, operational, and food safety standards on every shift
Take ownership of shift-level operations, resolving issues quickly and escalating where required
Ensure every customer receives a consistently excellent Insomnia experience
Support sales growth, labour efficiency, and cost control during shifts
Support delivery of store-level sales and labour targets during assigned shifts
Use daily priorities and direction from the Store Manager to focus team effort
Drive execution of promotions, upselling, and Limited Time Offers
Follow stock and waste procedures
Execute company-led promotions, LTOs, and product launches accurately on shift

What we offer

Flexible work schedules
Pension
Holiday Pay
Guaranteed paid day off for your birthday
Guaranteed paid day off for your child’s birthday or pet’s birthday and another one for your significant other
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values

Parttime

Shift Leader

The Shift Leader supports the Store Manager in delivering the safe, efficient, a...

Location

United Kingdom , London

Salary:

14.00 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality
Experience working in fast-paced, customer-facing environments
Exposure to late-night or delivery-led operations is desirable
Hands-on, approachable, and confident leading teams during live trading
Leads by example and supports others through coaching and encouragement
Communicates clearly and calmly under pressure
Understands the importance of sales, labour efficiency, and cost control
Able to prioritise actions during shifts to support store performance
Energetic, reliable, and adaptable
Takes ownership of shift performance and team experience

Job Responsibility

Lead the team during live trading, ensuring clear direction, pace, and accountability
Deliver Insomnia Cookies brand, operational, and food safety standards on every shift
Take ownership of shift-level operations, resolving issues quickly and escalating where required
Ensure every customer receives a consistently excellent Insomnia experience
Support sales growth, labour efficiency, and cost control during shifts
Support delivery of store-level sales and labour targets during assigned shifts
Use daily priorities and direction from the Store Manager to focus team effort
Drive execution of promotions, upselling, and Limited Time Offers
Follow stock and waste procedures
Execute company-led promotions, LTOs, and product launches accurately on shift

What we offer

Flexible work schedules
Pension
Holiday Pay
Guaranteed paid day off for your birthday
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values

Parttime

Shift Leader

The Shift Leader supports the Store Manager in delivering the safe, efficient, a...

Location

United Kingdom , Bristol

Salary:

12.71 GBP / Hour

Insomnia Cookies UK Ltd

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality
Experience working in fast-paced, customer-facing environments
Exposure to late-night or delivery-led operations is desirable
Hands-on, approachable, and confident leading teams during live trading
Leads by example and supports others through coaching and encouragement
Communicates clearly and calmly under pressure
Understands the importance of sales, labour efficiency, and cost control
Able to prioritise actions during shifts to support store performance
Energetic, reliable, and adaptable
Takes ownership of shift performance and team experience

Job Responsibility

Lead the team during live trading, ensuring clear direction, pace, and accountability
Deliver Insomnia Cookies brand, operational, and food safety standards on every shift
Take ownership of shift-level operations, resolving issues quickly and escalating where required
Ensure every customer receives a consistently excellent Insomnia experience
Support sales growth, labour efficiency, and cost control during shifts
Support delivery of store-level sales and labour targets during assigned shifts
Use daily priorities and direction from the Store Manager to focus team effort
Drive execution of promotions, upselling, and Limited Time Offers
Follow stock and waste procedures
Execute company-led promotions, LTOs, and product launches accurately on shift

What we offer

Flexible work schedules
Pension
Holiday Pay
Guaranteed paid day off for your birthday
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values

Parttime

Cookie Crew

Insomnia Cookies UK Ltd

Location:
United Kingdom , Birmingham

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 08, 2026

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