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Embassy Suites Downtown Chattanooga is a brand-new, vibrant hotel located in the heart of Chattanooga, Tennessee. As part of a renowned hospitality group, Embassy Suites is dedicated to delivering exceptional guest experiences by combining innovative services with a warm and welcoming atmosphere. This establishment is committed to providing top-tier accommodations, state-of-the-art facilities, and a customer-focused culture that emphasizes respect, community involvement, and career growth opportunities for its employees. Embassy Suites Downtown Chattanooga prides itself on its cutting-edge amenities, comfortable suites, and prime downtown location, all designed to offer guests a memorable stay whether for business or leisure.
Job Responsibility:
Complete all required training
Adhere to all standard operating procedures and property specific brand standards
Provide personalized, friendly service to each and every guest
Knowledge of fundamental principles and procedures of food preparation, short orders, and banquet food service
Implement the highest possible hygiene policies and examine daily the work areas and equipment cleanliness
Follow established recipes to ensure the quality of everything being served to our guests
Optimize productivity by executing the established daily food prep plan
Obtain feedback on food and service quality, and effectively resolve customer problems and complaints
Practice safe and sanitary work habits
Ensure compliance to all federal, state, brand regulations and requirements
Work in a high-heat environment and with chemicals regularly
Perform safety checks and collaborate with engineering team and vendors to ensure all items are in proper working order
Perform any other duties as requested by management to aid in better operation of the hotel and service to guests
Requirements:
Must be able to stand for long periods of time
Must be able to lift up to 50 lbs
Keep confidential the business functions of the company including financial status, customer/guest information, and associate issues
Responsible for safety and security of guests, fellow associates, and hotel assets
Knowledge of fire alarm system and evacuation procedures
Able to report to scheduled shifts
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule including nights, weekends, and holidays
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform and person
Possess the highest degree of integrity and humility, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values dedication, innovation, respect, excellence, community-focus, and service spirit
Capable of bending, reaching, kneeling, pushing, stretching, and lifting or carrying up to 25 pounds
Able to work for 8 hours in restrictive space or environment
Must have eyesight enabling clear vision both near and far
Able to work in extreme conditions such as heat, cold, and stress
Have finger dexterity for operating equipment
Must speak clearly, hear at a basic level, and understand English
Must be able to write
2-4 years experience in casual dining
Strong knife skills and proficiency in a range of cooking methods