Conversion Support Representative Job at Randstad (Vancouver)

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Customer Support Representative

We are looking for the kind of person who gets energized by helping others and s...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred)
Understand basic financial and accounting concepts with a business mindset
Strong empathy for customers AND passion for growth
Great interpersonal skills with a problem-solver mentality
Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus)
A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers
A self-starter attitude with solid organizational skills and attention to detail
Strong written and verbal communication skills
Strong technical acumen
2 years experience in contact center

Job Responsibility

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge
Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements
Keep records sharp and accurate by updating tickets, account details, and communication logs with care
Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation
Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience
Consistently meet or exceed performance goals that help us deliver best-in-class support
Jump in to support teammates when needed — we grow stronger together

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Fulltime

Sales Support Representative

Corporate Tools is in search of a Sales Representative to join our New Inquiry S...

Location

Salary:

18.50 USD / Hour

Corporate Tools

Expiration Date

Until further notice

Requirements

Demonstrated experience in a consultative sales role, ideally in a call center or remote environment
Strong verbal and written communication skills with the ability to articulate solutions clearly and persuasively
Experience using CRM tools and remote work software (e.g., Salesforce, HubSpot, Microsoft Teams)
Demonstrated skill in creative problem-solving and providing tailored solutions for clients
A commitment to delivering an outstanding customer experience and building lasting client relationships
Flexibility to thrive in a fast-paced, evolving environment and respond effectively to changing client needs
Proven ability to manage multiple leads and prioritize tasks efficiently
Strong ability to work independently and remain focused in a remote setting

Job Responsibility

Respond to inbound inquiries and proactively reach out to potential clients to introduce and discuss our business services
Understand client needs through active listening, present tailored solutions, and provide expert recommendations
Establish and maintain trust with clients by showing empathy and delivering a positive and engaging experience
Manage leads through the sales funnel using the CRM system, ensuring timely follow-ups and accurate data entry
Stay updated on our range of services and industry trends to effectively communicate features and benefits to clients
Address client hesitations with thoughtful and strategic responses, steering conversations toward favorable outcomes
Work closely with team members and other departments to improve processes and contribute to team success
Consistently meet or exceed individual sales targets and contribute to team goals

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers

Customer Service Representative

We’re looking for a passionate, solution-driven Customer Service Representative ...

Location

United States , Birmingham

Salary:

18.50 - 22.52 USD / Hour

Daxko

Expiration Date

Until further notice

Requirements

2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.)
Excellent communication skills (written and verbal)
Proven ability to manage multiple conversations across channels
Self-starter with sound judgment and escalation instincts
Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
High school diploma or equivalent

Job Responsibility

Be the first point of contact for customer inquiries via phone, chat, and email
Translate complex product features into simple, easy-to-understand explanations
Troubleshoot issues and guide customers through practical solutions
Offer usage tips, training, and resources that promote long-term success
Identify and escalate bugs or technical challenges to internal teams
Maintain accurate records of conversations and support cases
Stay current on product updates and internal support procedures
Meet and exceed team goals for case resolution, customer satisfaction, and response times
Contribute to team learning and occasional training sessions as a product expert

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

Junior Partner Representative

Junior Partner Representative role at Fever, the world's leading tech platform f...

Location

Brazil , Sao Paulo

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

1-2 years of relevant experience in dealing with partners
Comfortable in a fast-paced working environment
Excellent interpersonal and communication skills (both oral and written)
Able to handle delicate conversations with a calm, problem-solving approach
Advanced English and Spanish level
Organized and motivated
Excellent eye for detail and accuracy

Job Responsibility

Manage the onboarding of new partners, guiding them through the first steps
Give support to partners providing accurate, valid and complete information, solving questions and problems
Guide the partners through our internal platform
Assist partners in the billing process
Maintain close communications with the Sales Team
Translate new deals provided by the Sales Team into standardized information for operational purposes
Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
40% discount on all Fever events and experiences
Work in a location in the heart of Sao Paulo
Home-office friendly
Health and dental insurance
Gympass membership
Flexible remuneration with a 100% tax exemption through Cobee
Possibility to receive in advance part of your salary by Payflow
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with

Fulltime

Manager, Technical Support

As a Manager, Support at Vanta, you will lead our APJ Support team responsible f...

Location

Australia , Sydney

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years of Support leadership experience, ideally in fast-growing SaaS or technical complex environments
Be located in Sydney, Australia
Proven success leading teams through complex troubleshooting and escalations
Experience managing hybrid or distributed teams
Experience implementing AI or leading teams in an AI-enabled support model (AI workflows, routing, automation, quality improvement)
Background working in fast-growing or rapidly scaling companies, where systems, processes, and expectations evolve quickly
Track record of building processes and driving outcomes, not just managing tasks
Strong track record partnering cross-functionally to improve product and customer outcomes
Experience supporting Premium and Enterprise customers
Prior hands-on support experience

Job Responsibility

Lead a high-performing Support team
Manage, coach, and develop Support Professionals
Build a collaborative team culture rooted in accountability, curiosity, customer value, and resilience
Drive strong performance across productivity, quality, CSAT, and operational KPIs
Hire talent with strong technical and documentation skills who raise the bar
Provide clear, actionable feedback and coach effectively to help individuals grow
Encourage a customer-education mindset by helping the team turn troubleshooting into learning moments for customers
Identify knowledge or skill gaps within the team and partner with Enablement, Knowledge Management, or SMEs to build training that strengthens technical depth and AI collaboration
Work a small number of tickets to stay connected to customer challenges, product behavior, and team workflows
Build operational excellence and predictable delivery

What we offer

Industry-competitive salary and equity
Healthcare stipend towards health insurance for you and your dependents
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who attend the office
20 days of Annual Leave per year
9 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Manager, Technical Support - EMEA

Our Support mission is simple and bold: “We make complex solutions seem simple, ...

Location

Ireland , Dublin

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years of Support leadership experience, ideally in fast-growing SaaS or technical complex environments
Be located in Dublin, Ireland
Proven success leading teams through complex troubleshooting and escalations
Experience managing hybrid or distributed teams
Experience implementing AI or leading teams in an AI-enabled support model (AI workflows, routing, automation, quality improvement)
Background working in fast-growing or rapidly scaling companies, where systems, processes, and expectations evolve quickly
Track record of building processes and driving outcomes, not just managing tasks
Strong track record partnering cross-functionally to improve product and customer outcomes
Experience supporting Premium and Enterprise customers
Prior hands-on support experience

Job Responsibility

Lead a high-performing Support team
Hire, manage and develop Support Professionals, building a culture of accountability, curiosity, customer value, and resilience
Drive strong performance across productivity, quality, CSAT, and operational KPIs
Hire talent with strong technical and documentation skills who raise the bar
Provide clear, actionable feedback and coach effectively to help individuals grow
Encourage a customer-education mindset by helping the team turn troubleshooting into learning moments for customers
Identify knowledge or skill gaps within the team and partner with Enablement, Knowledge Management, or SMEs to build training that strengthens technical depth and AI collaboration
Work a small number of tickets to stay connected to customer challenges, product behaviour, and team workflows
Build operational excellence and predictable delivery
Establish scalable rhythms for capacity planning, queue health, and performance reviews

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
25 days of Annual Leave per year
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Senior Technical Product Marketing Manager

Fivetran is the data foundation for AI, enabling enterprises to scale analytics ...

Location

United States , Denver

Salary:

154283.00 - 19285350.00 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

4-8 years of experience in product marketing, data engineering, product management, sales engineering, and/or data and analytics consulting
Data industry experience and expertise: Either hands-on work with or a deep knowledge of data engineering with a focus on data integration, data lakes, open table formats (e.g. Delta Lake, Apache Iceberg), data warehouses, data catalogs and related technologies (e.g. SQL, dbt, python, Spark)
Technical aptitude and a desire to learn more: Knowledge of modern data infrastructure and tools, particularly in relation to data lakes and their role in analytics and storage. Has a keen interest in all things data integration and cloud destinations and a willingness to work on new product areas as they arise
Experience working with multiple different teams: Proven experience partnering and coaching across Product, Sales, Marketing, and Enablement teams to deliver impactful results
Strong in-person, virtual, and written communication: Exceptional verbal and written communication skills, capable of adapting messaging for different technical personas and mediums
Highly-organized with an excellent project management track record: Strong project management skills to juggle multiple initiatives and projects, maintain proactive communication with stakeholders, and meet deadlines
An understanding of our target customers: The ability to gain a deep understanding of the needs and challenges of data engineers, data scientists, data architects, and technical stakeholders

Job Responsibility

Content Development & Messaging: Create high-impact technical collateral across the Fivetran platform, including architecture diagrams, demos, white papers, blogs, pitch decks, technical guides, and other customer-facing content. Develop thought leadership that translates complex technical concepts into clear, value-based messaging for technical audiences. Review and edit materials across the product portfolio to ensure technical accuracy, consistency, and strategic alignment
Customer & Market Insights: Conduct research on market trends, customer needs, and competitive dynamics across the modern data ecosystem to inform product positioning and messaging. Partner closely with Product Management to deeply understand features, technical capabilities, and customer use cases across multiple product areas. Develop how-to guides, demo videos, case studies, and technical whitepapers that support adoption and expansion across key products
Cross-Functional Collaboration: Act as a technical marketing partner to GTM Product Marketers, Demand Generation, Regional Marketing, Sales, and Enablement to support launches, campaigns, webinars, field events, and sales plays across priority product areas. Collaborate with Partner Marketing to showcase integrations and ecosystem partnerships through joint initiatives such as webinars, workshops, and hands-on labs
Technical Expertise: Operationalize technical product marketing best practices across teams. Stay up to date with trends in data integration, cloud data platforms, AI, deployment models, governance, etc. Serve as technical SME on the Fivetran platform, articulating how it fits into customers’ broader data stacks and workflows. Provide best practices, reference architectures, and technical validation to support sales cycles and customer conversations
Thought Leadership: Represent Fivetran as a platform expert through events, presentations, webinars, and hands-on labs. Support analyst relations and strategic conversations by providing detailed technical insights and validating product innovation across the portfolio. Help position Fivetran as a foundational component of modern, scalable data infrastructure

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Conversion Support Representative

Randstad

Location:
Canada , Vancouver

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 07, 2026

Expiration:
May 07, 2026

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