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Our client is seeking a Conversational Experience Designer with at least 7 years of conversational UX experience as well as knowledge of the healthcare or insurance industry for a remote contract role.
Job Responsibility
Help frame the most important user tasks to solve by contributing UX insight during early discovery
Identify where usability, comprehension, trust, or interaction breakdowns create friction across voice and chat experiences
Requirements
Experience designing conversational experiences for AI assistants, chatbots, virtual assistants, or voice enabled products
Strong writing, interaction design, and systems-thinking skills
Experience designing multi-turn dialogue, fallback behavior, and recovery patterns
Ability to connect user insight to product direction, not just interface execution
Nice to have
Experience with AI or LLM-powered products
Experience designing across both chat and voice modalities
Familiarity with regulated or high-trust environments