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Aquent Logo Aquent · IT - Software Development

Conversational Designer

United States 70.00 - 78.00 USD / Hour · Job Posted May 28, 2026
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Job Description

Aquent is seeking a Senior Conversational AI Designer to create intuitive, user-centered conversational experiences (voice and text-based virtual assistants) for retail health customers, patients, and prescribers.

Job Responsibility

  • Build creative, thoughtful, and user-centric conversational flows, user journeys, wireframes, and prototypes for voice and chat applications
  • Produce rigorous user interface specifications, create recording scripts, and maintain a comprehensive prompt catalogue
  • Collaborate with product teams, engineers, and clinical stakeholders to align design solutions with technical limitations and system requirements
  • Create and maintain voice personas built on contextual research, demographics, and brand initiatives, ensuring strict adherence across all platforms
  • Evaluate conversational usability and flow consistency through regular tuning
  • Measure design success using qualitative and quantitative data, and participate in testing to ensure final application functionality matches the initial design
  • Lead design workshops and model human-centered design approaches to frame problems, uncover data patterns, and visualize automated possibilities
  • Mentor less experienced designers and continuously monitor industry trends to speak authoritatively on the concepts of spoken interaction design

Requirements

  • Bachelor’s degree in Human-Computer Interaction (HCI), Linguistics, Computer Science, Cognitive Science, Digital Design, or a related field AND at least 1+ years of dedicated Conversational Design (Voice/Chat) experience. OR a High School Diploma/GED AND at least 4+ years of dedicated Conversational Design experience
  • Proven experience as a User Experience Designer, Interaction Designer, or Hybrid Designer specializing in Interactive Voice Response (IVR) application design
  • Deep working knowledge of speech and language technologies, including Automated Speech Recognition (ASR), Natural Language Understanding (NLU), and Voice User Interfaces (VUI)
  • Deep understanding of enterprise-level VUI design patterns and principles used to build large-scale conversational voice experiences
  • Hands-on experience developing voice personas rooted in demographics, contextual user research, and established enterprise branding guidelines

What we offer

  • Stipends for health premiums
  • retirement plans with match
  • flexible spending accounts
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