Conversational Design Intern Jobs

Cresta

Location:
Canada, Toronto

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

30.00 - 50.00 USD / Hour

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Job Description:

As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.

Job Responsibility:

Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers
Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite
Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed
Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards
Design and develop virtual agent solutions using Google's Dialogflow CX

Requirements:

Strong communication skills (verbal and written)
Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
General knowledge of Conversational AI and natural language processing models
Background in Linguistics preferred
Experience working with Python is a plus
Experience working with Dialogflow CX or another bot design platform is a plus

Nice to have:

Background in Linguistics
Experience working with Python
Experience working with Dialogflow CX or another bot design platform

What we offer:

Lunch can be expensed (up to $25) while working in the office

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Conversational Design Intern