Conversational AI Product Owner, Circle K

Conversational AI Product Owner

Circle K

Location:
Latvia, Rīga

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

2500.00 - 3000.00 EUR / Month

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Job Description:

Circle K is looking for a Conversational AI Product Owner to lead the development of chatbots, voicebots, and virtual assistants to enhance customer and employee interactions, driving strategic AI innovation.

Job Responsibility:

Lead the roadmap for Conversational AI across markets and channels, turning ideas into products that make a difference
collaborate globally with Customer Service, Retail, and Digital teams to identify new opportunities and expand adoption
translate vision into action by guiding Agile teams to deliver measurable business and customer impact
ensure trust and compliance by upholding AI governance, GDPR, and data-protection standards
drive innovation explore emerging AI trends, test new capabilities, and bring fresh ideas to life

Requirements:

3+ years’ experience in digital product ownership, AI solutions, or automation leadership
strong understanding of Conversational AI technologies and digital customer experiences
proven ability to prioritize, communicate, and deliver in cross-functional, Agile environments
strategic mindset with hands-on problem-solving skills and a curiosity for what’s next
excellent written and spoken English and confidence working across cultures and regions

Nice to have:

Experience with Cognigy, Dialogflow, or similar Conversational AI platforms
familiarity with Salesforce Service Cloud or Genesys Cloud CX, ServiceNow and other enterprise systems
background in retail, digital transformation, or customer service optimization
understanding of AI/ML models, prompt design, or analytics-driven optimization
certifications in Product Ownership, Scrum, or AI Governance

What we offer:

Covered tariff plan for your mobile phone
health insurance
employee discounts in our stores

Additional Information:

Job Posted:
October 29, 2025

Expiration:
November 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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