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Sopra Steria Logo Sopra Steria · IT - Software Development

Conversational AI Manager

Spain, Barcelona Employment contract · Job Posted May 09, 2025

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Job Description

As a Conversational AI Manager, you will manage customer relationships and oversee ITIL-based process management for AI Conversational System solutions. You will map new requirements, work closely with teams, and ensure successful implementation of AI-driven business services. You will lead a team, focus on service management priorities, and drive strategic topics for business growth, while aligning services with client expectations in an international and multicultural environment.

Job Responsibility

  • Lead a team of up to 3 people in managing Service Management priorities
  • define quarterly priorities and oversee their delivery
  • drive strategically selected topics such as customer revenue planning and customer targeting
  • shape the strategic business roadmap for Conversational AI solutions
  • actively participate in the full IT process by providing and developing cost-effective IT services
  • define key indicators and relevant parameters of the service including costs, quality, capacity, business continuity, and IT security
  • coordinate standard solutions and customer needs
  • coordinate continuous service improvement initiatives
  • engage and maintain strong relationships with customers, clients, and suppliers
  • collaborate closely with project management and technical teams

Requirements

  • Experience steering teams up to 3 people
  • experience as Management Consultant with Business & IT focus
  • ideally experience in IT Service Management (e.g., ITIL) and/or IT Project Management
  • self-organized and structured
  • fluent English
  • experience working with international teams
  • experience in complex technical solutions
  • minimum of 5 years experience as Project Manager

Nice to have

  • German language
  • Spanish language

What we offer

  • Full time permanent contract
  • 23 days annual leave
  • continuous training including certifications and accreditations
  • life and accident insurance
  • flexible benefits program (health insurance, meal vouchers, childcare vouchers, mobility, training)
  • 'Privilege Club' with deals for several brands
  • detailed and personalized onboarding
  • recreational spaces in offices
  • companionship and great working environment
  • opportunity to develop professional career with individualized career development plan
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