Conversational AI Engineering Lead Director, CVS Health

CVS Health

Location:
United States, Hartford

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

144200.00 - 288400.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Provide strategic and technical leadership across multiple conversational AI delivery teams, ensuring alignment with business goals and customer needs
Lead the delivery of comprehensive conversational AI solutions, emphasizing full-stack development (NodeJs, Python etc.), including the integration of Large Language Models (LLM) and orchestrated applications
Ensure timely execution, quality outcomes, and measurable impact
Build, mentor, and inspire high-performing teams of AI engineers and delivery managers. Foster a culture of technical innovation, collaboration, and continuous learning
Continuously evaluate and drive adoption of emerging technologies to enhance solution capabilities and maintain competitive advantage
Collaborate with executive leadership across various business units to identify opportunities and communicate progress
Stay ahead of industry trends and emerging technologies. Champion best practices in AI and agile delivery
Establish KPIs, governance models, and delivery frameworks to ensure scalability, compliance, and performance of AI solutions
Identify opportunities for the Conversational Chatbot with a focus on customer experience optimization and ROI-driven AI solutions

Requirements:

10+ years of experience in technology leadership roles, with at least 5 years focused on cloud-native environments (IBM & Azure highly preferred) building, integrating, and deploying conversational AI solutions, including voice and chatbots
10+ years of experience translating complex technical solutions into strategic business outcomes
10+ years of experience with full stack development with languages such as Java, Python, React or Node.js
7+ years of experience as a delivery lead for large-scale AI or digital transformation programs working in a high-performance Agile environment
7+ years of experience deploying applications to the cloud, integrated with cloud technologies
7+ years of experience with open-source automation servers with either Jenkins or Octopus, or GitHub
7+ years of experience with API integration tools such as Postman, Swagger or similar tools
Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines including techniques applying these technologies as delivery accelerators ), conversational designs, omni-channel delivery, backend orchestration, and CI/CD for AI models

Nice to have:

Executive-level communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders
Experience with IBM WatsonX and its suite of AI tools and services
Advanced degree (Master’s or PhD) in Computer Science, Engineering, AI, or a related field
Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI
Familiarity with SAFE agile methodologies and experience in leading agile teams

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
June 05, 2025

Expiration:
July 02, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Conversational AI Engineering Lead Director