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Valmet Inc. Logo Valmet Inc. · IT - Administration

Controls - Systems Engineer

Canada, Trois Rivieres · Job Posted February 20, 2026
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Job Description

Are you a professional looking to expand your career with an industry front runner in the automation field? Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer! As a Field Service Specialist for the region, you will be responsible for managing demand, contract and after sales project service for our customers.

Job Responsibility

  • Manage demand, contract and after sales project service for customers
  • Perform preventive and predictive maintenance of automation equipment on hardware at customers' locations, particularly on DCS (Valmet DNA)
  • Program, troubleshoot process sequences, review, and work on network components, install hardware and software at customer sites (in virtual and non virtual environment)
  • Field commissioning on automation equipment
  • Service and performance documentation for capital equipment, including new and add on system installations
  • Implement new and add on systems (hardware and software) when required
  • Assist customers in problem solving at their worksites and by phone or via remote access
  • Clearly understand the customers pulp and paper process and how the automation equipment interacts with the process
  • Provide sales support for service when needed
  • Actively sell & promote spare parts, upgrade of components at the customer’s worksite
  • Ensure that service manager, product managers in North America are informed of problems with products
  • Within two weeks of each mill visit, prepare a written trip report, expense report, time sheet
  • Clearly document the value provided on the trip report
  • Routinely contact customers to schedule visits to the customer worksite
  • determine status of installed equipment and take action to assist in the repair of any failed equipment in the field
  • Ensure that sales personnel and Service Manager is aware of schedule

Requirements

  • Associates degree in science discipline or two years technical school degree
  • Bachelors degree in Electronic also a plus
  • Minimum of five years experience with DCS / networking environment
  • Experience in the pulp and paper industry a plus
  • Valid Driver's License required
  • Capable of providing after hours emergency service when needed

What we offer

  • Generous wage and benefits package
  • Company-funded registered pension plan
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