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ATS Automation Tooling Systems Inc. Logo ATS Automation Tooling Systems Inc. · IT - Software Development

Controls SW Applications Engineering Specialist - Service

United States, Rolling Meadows 70000.00 - 80000.00 USD / Year · Job Posted April 12, 2026
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Job Description

Applications Engineering Specialist – Service. You'll be a key player in creating exceptional customer experiences by developing service proposals, delivering accurate RFQs, and managing opportunities through our CRM system (Salesforce). Your work will directly influence customer satisfaction, service bookings, and our overall success in the aftermarket service space.

Job Responsibility

  • Deliver detailed service quotations and RFQs for all service product offerings
  • Manage your opportunity pipeline in Salesforce and provide accurate, timely updates
  • Proactively connect with current and potential customers to identify service needs and highlight the value of our offerings
  • Collaborate with regional and divisional service leaders to plan customer visits and develop commercial packages
  • Support customer satisfaction initiatives through survey triage and follow-ups
  • Contribute to service process improvements and help drive simplification efforts
  • Assist with collections related to outstanding service invoices, as needed
  • Stay informed of new service offerings and participate in commercial/training meetings
  • Leverage CRM, ERP, and other tools to drive efficiency and resolve customer concerns
  • Ensure all activities align with the ATS Code of Conduct

Requirements

  • Associate degree or higher
  • Strong exposure to Controls software, PLC programming
  • Five (5) years’ sales experience in a technical service/parts environment
  • A proven ability to consistently achieve performance targets
  • Ability to accurately document and record customer information
  • Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills
  • Ability to work independently, multitask and manage one’s time
  • Previous experience with Microsoft Office suite

What we offer

  • 3-6% employee bonus (based on individual and divisional performance)
  • 401K Match
  • Stock purchase plan
  • Starting 14 days of PTO
  • Benefits package (health, vision and dental)
  • $40 monthly wellness reimbursement
  • Volunteer day off each year
  • A clean, quiet, and temperature-controlled work environment so you can focus on what you do best
  • Protective gear reimbursement
  • Working on challenging engineering projects
  • Continuous learning and career growth with global mobility opportunities
  • A chance to contribute to something bigger - advancing the future of healthcare through automation
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