Controls Field Service Technician Job at ATS Automation Tooling Systems Inc. (Rolling Meadows)

Job Description

The Controls Field Service Technician repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues; Responsible for providing information to create service quotations; Processes service orders for customers; Executes service contracts to completion; Site manages longer term service contracts; Main service contact for strategic customer accounts.

Job Responsibility

Repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues
Responsible for providing information to create service quotations
Processes service orders for customers
Executes service contracts to completion
Site manages longer term service contracts
Main service contact for strategic customer accounts
Operate machinery to demonstrate equipment operation and to analyze malfunctions
Supervise operators and maintenance workers in testing, tuning and adjusting equipment to obtain optimum operating performance
Advise management regarding customer satisfaction and product performance and make suggestions for product improvements
Consult with customers/supervisors/managers to plan layout of equipment during line moves
Resolve service requirements over the phone if possible
Work with suppliers to resolve technical issues at customers’ sites
Travel to both domestic and international customer locations
Make recommendations to repair/replace only items that require repair/replacement
Follow customer’s plant and safety regulations while at their facility
Complete in detail a Service Report for the services provided in a timely manner
Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required
Give guidance on what is a warranty/non-warranty issue
Responsible for keeping up with current products and equipment used at ATS
Be available to be on call on a rotational basis and take the lead to help non-service personnel on call at any time
Responsible to meet or exceed customer expectations in an efficient manner
Be able to make accurate equipment audits and reports
Instruct and direct workers in servicing and repairing equipment
Consult with engineering personnel to resolve unusual problems in system operation and maintenance
Provide monthly reports detailing the previous month’s activities
Maintain or exceed department’s work utilization requirements
Assist other department staff as defined by the backend Service Manager
Maintain International Standardization Organization (ISO) standards

Requirements

Preferred college degree in engineering related field or equivalent experience
Three to six (6) years of experience in a hands-on mechanical/electrical environment
Proficiency in Rockwell PLC’s, HMI’s, servo control preferred
Must be able to work in a multi-disciplined engineering environment, often under pressure and strict time constants
Experience in dealing with customers to resolve problems is required
The ability to read drawings, reference manuals and assembly systems instruction guides is essential
Must have experience and be proficient with Microsoft Office suite
Individuals must have the ability to gain knowledge to readily determine parts of an assembly
Requires excellent interpersonal and commercial skills
Must be able to troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
Able to access PLC and HMI programs and use trends and other debug tools for troubleshooting purposes
Able to make programming changes online for retrofitting or upgrading equipment
Understands and can set up servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment
Must be able to interpret mechanical drawings and electrical and pneumatic schematics
Must be able to trouble shoot electrical panels
Must be familiar with NEC and NFPA 79 as well as international electrical standards
Being authorized to work in the U.S. is a precondition of employment

What we offer

Overtime pay eligibility
Paid time off (PTO)
Employee incentive bonus program
Travel bonus
Comprehensive benefits (including health, dental vision and employee assistance program)
Work in a fully climate-controlled environment
Wellness reimbursement
Tuition reimbursement
Annual paid volunteer day off
401K with employer match
Optional employee share purchase program

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Controls Field Service Technician

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