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HelpGrid is seeking a Controller to take full ownership of financial clarity, reporting integrity, and business insight across the company. This is not a traditional controller/accounting role. In this role, you will act as the financial operator of the business, owning the accuracy of the numbers, improving how they are structured, and translating financial data into clear, actionable insights for leadership. This position is best suited for someone who understands both accounting fundamentals and operational finance, and who thrives in fast-moving environments where they are expected to think, challenge, and advise, not just report.
Job Responsibility:
Review and validate monthly financial statements prepared by the centralized finance team
Ensure revenue, commissions, and operational costs are accurately categorized and aligned with business reality
Maintain full confidence in the integrity, accuracy, and consistency of financial data
Own and improve the month-end close process, driving efficiency, speed, and accuracy
Identify discrepancies, inconsistencies, and unusual financial trends, and drive resolution proactively
Build and continuously improve financial reporting structures for leadership
Analyze profitability across services, clients, and business verticals
Provide clear insights into revenue drivers, cost structure, and operational margins
Ensure reporting evolves alongside company growth and increasing complexity
Partner closely with the CEO and leadership team to provide actionable financial insights
Translate accounting data into clear explanations of business performance and key drivers
Help leadership understand what changed, why it changed, and what actions to take
Act as a trusted advisor, providing recommendations and constructively challenging assumptions when needed
Ensure financial insights lead to clear, actionable decisions, not just reporting
Assess and improve financial workflows, reporting systems, and data structures
Build or redesign financial processes to increase clarity, scalability, and reliability
Introduce automation and tools to reduce manual work and improve accuracy
Partner cross-functionally to improve financial visibility across the organization
Work closely with the centralized finance team responsible for accounting operations
Review financial statements and reconciliations to ensure accuracy and completeness
Provide guidance on financial structure, categorization, and reporting improvements
Ensure accounting outputs align with operational reality
Act as the primary financial owner for HelpGrid within the broader organization
Requirements:
7+ years of experience in accounting, finance, or financial operations
Strong understanding of financial reporting, revenue recognition, and cost structures
Proven ability to own and improve month-end close and reporting processes
Strong analytical skills with the ability to interpret and clearly explain financial data
Advanced Excel / Google Sheets proficiency
Experience operating in fast-paced, high-growth environments with high expectations for speed, accuracy, and accountability
Ability to trace financial outputs back to source data and validate accuracy
Nice to have:
Experience in variable cost environments (e.g., e-commerce, performance-driven businesses)