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Purpose of the Job: Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met.
Job Responsibility:
Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met
Create and update operational dashboards to track KPIs and daily performance
Prepare dashboard reports to support operations monitoring and follow up
Validate dashboard data using WMS, TMS, and operational system records
Highlight performance gaps and escalate observations to the direct supervisor
Share dashboard summaries and performance reports with internal stakeholders as required
Support Control Tower visibility by maintaining shipment and exception tracking dashboards
Coordinate with relevant teams to collect required data for dashboard updates
Requirements:
Bachelor’s degree in business or related fields
1-2 years of relevant experience in Customer Service
Proficiency in English Communication
Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
Strong communication skills and interpersonal skills
Ability to manage difficult or angry customers
Strong Time management Skills and Problem-solving skills
Business writing skills (responses to customers, procedures, standards... etc.)