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Control Tower Executive

· Job Posted March 13, 2026
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Job Description

Purpose of the Job: Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met.

Job Responsibility

  • Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met
  • Create and update operational dashboards to track KPIs and daily performance
  • Prepare dashboard reports to support operations monitoring and follow up
  • Validate dashboard data using WMS, TMS, and operational system records
  • Highlight performance gaps and escalate observations to the direct supervisor
  • Share dashboard summaries and performance reports with internal stakeholders as required
  • Support Control Tower visibility by maintaining shipment and exception tracking dashboards
  • Coordinate with relevant teams to collect required data for dashboard updates

Requirements

  • Bachelor’s degree in business or related fields
  • 1-2 years of relevant experience in Customer Service
  • Proficiency in English Communication
  • Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
  • Strong communication skills and interpersonal skills
  • Ability to manage difficult or angry customers
  • Strong Time management Skills and Problem-solving skills
  • Business writing skills (responses to customers, procedures, standards... etc.)
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