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Marketing and Franchise Development is focused on deploying best-in-class marketing campaigns and advertising efforts while engaging net new external partnerships to enhance our product and solutions set. The team’s focus is to unify cross-Personal Bank strategies to deliver ideal end-to-end experiences to our customers. Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.
Job Responsibility:
Liaise with Control Points of Contact within the Marketing organization to obtain documentation required to execute owned common controls and upload control evidence to the respective repository
Review reports showing incomplete / past due control execution and send routine reminders and escalation when appropriate
Provide guidance to the Marketing organization to correctly execute common controls and engage subject matter experts within US Personal Bank (USPB) when needed
Identify the root cause for control execution fails and define action plans to prevent reoccurrence
Participate in USPB forums to understand changes to the common control inventory and ensure organization readiness to meet the new requirements
Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes
Drive MCA best practices, transformation, and execution consistency across business/functions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Requirements:
Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency
Strong sense of accountability and ownership, with strong results orientation
Ability to create support and buy-in across stakeholders
Critical, quick, detail-oriented thinker with strong analytic acumen
Strong communication/listening, presentation, and influencing skills
Ability to work autonomously, take initiative, and prioritize effectively
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
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