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Control Room Team Leader

wilsonjames.co.uk Logo

Wilson James

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Location:
United Kingdom , London

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Category:
-

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Contract Type:
Employment contract

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Salary:

20.95 GBP / Hour
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Job Description:

The Control Room Team Leader is responsible working with the Control Room Manager to manage the performance and compliance of control room operations across the estate on a 24/7/ 365 basis. This role is the lead within the Control Room out of hours and will also step up to cover the Control Room Manager position as required. This includes overseeing multi data sources, following escalation processes and making focused decisions in a live environment.

Job Responsibility:

  • Lead direct reports, responsible for their safety, welfare, performance and development
  • Support recruitment, induction, training and continuous development activity
  • Oversee functionality of all core systems (CCTV, access, life safety), escalating issues for resolution
  • Maintain the integrity of all documentation, logs, data, evidence management in line with GDPR
  • Support the wider team prioritising resources, resolving gaps and responding to customer requests

Requirements:

  • Minimum 2–3 years in a Control Room environment
  • Strong understanding of estate-scale control room operations and security systems
  • Demonstrated ability to lead teams, manage performance, and ensure procedural compliance
  • Strong analytical and problem-solving skills in live and post-incident contexts
  • Familiarity with GDPR, evidence handling, and incident audit procedures
  • Comfortable liaising with emergency services and high-level stakeholders
  • Excellent communication and documentation skills
  • DS & CCTV licence
What we offer:
  • Annual leave entitlement of 5.6 weeks
  • Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
  • Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
  • Health and Wellbeing – Life assurance scheme, access to mental health support specialists
  • Access to an Online GP for you and your dependents
  • Financial support
  • Discounts on hundreds of retail sites

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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