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Control Room Specialist

United Kingdom, Birmingham 35000.00 - 45000.00 GBP / Year · Job Posted March 22, 2026
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Job Description

An exciting opportunity has arisen for a Control Room Specialist to join a fast-paced, highly automated warehouse environment. This is a critical position providing core shift cover within a Central Logistics Centre, acting as the operational link between warehouse systems and physical distribution. You will play a key role in ensuring maximum system uptime, optimising throughput, and supporting operational teams within a highly regulated environment.

Job Responsibility

  • Provide shift cover for warehouse control and management systems, ensuring continuous operation
  • Monitor system performance, availability and throughput, taking swift action where required
  • Identify and resolve system issues, carrying out root cause analysis where necessary
  • Proactively identify bottlenecks and implement solutions to maximise efficiency
  • Act as the on-shift point of contact for team leaders and managers
  • Support operational decision-making through system insight and performance data
  • Manage and prioritise workload flow to maintain service levels
  • Assist with planning activities, including weekly pick strategies and system configuration
  • Work closely with IT and engineering teams to escalate and resolve issues
  • Support continuous improvement initiatives across warehouse systems and processes
  • Provide KPI data and analysis to support leadership teams
  • Ensure all activities comply with health & safety standards and company policies
  • Adhere to regulatory and quality standards within a controlled distribution environment
  • Promote a strong safety culture and continuous improvement mindset

Requirements

  • Strong analytical and problem-solving skills with high attention to detail
  • Ability to diagnose and resolve technical or operational issues
  • Experience working in a fast-paced or high-volume environment
  • Excellent organisational and time management skills
  • Confident communicator, able to work across multiple teams
  • IT literate, including Microsoft Office 365
  • Flexible approach to working hours, including shifts

Nice to have

  • Experience with warehouse management systems (WMS) or automated systems
  • Knowledge of logistics, distribution or warehouse operations
  • Experience analysing performance data and KPIs
  • Understanding of regulated environments (e.g. pharmaceutical or similar)

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