Control Room Operator Job at JLL (Boston)

Job Description

The role of the Control Room Operator is to constantly monitor the status of the baggage handling system (BHS) and alert BHS Assistants, Technicians, and JLL leadership when an impact to operations occurs. The BHS Control Room Operator shall have a good understanding of the physical system layout and associated control functionality to efficiently manage the baggage flow during the daily operation through the BHS and direct the response staff to incidents. The BHS Control Room Operator may also support JLL leadership in preparing reports and trending analyses.

Job Responsibility

Report on Baggage Handling System (BHS) alarms/events to inspect, clear blockages/jams, and repair failed equipment as needed
Coordinate personnel and resources to ensure minimum service requirements are maintained
Coordinate with stakeholders and BHS-related inquiries by person/telephone and maintain a high level of customer service
Be attentive of the condition of the entire BHS at all times to respond immediately to events
Be well versed in system contingency plans to limit system outages/delays
Responsible for initiating communication protocols to stakeholders and JLL leadership when emergencies occur
Shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room
Generates work orders as needed
Dispatches technicians to troubleshoot repairs and respond to emergencies as needed
Assist in maintaining system flow by performing BHS Assistant duties when needed
Maintains a daily control room/operating log of activities
Assist in maintaining bag room cleanliness
Perform other duties as assigned

Requirements

Ability to lift up to 60lbs
Familiarity with safety, security, and regulatory requirements related to baggage handling system operations
Strong problem-solving skills and the ability to quickly identify and resolve issues in a fast-paced and time-sensitive environment
Ability to work flexible hours, including evenings, weekends, and holidays as required by operational need
Experience in Microsoft Office applications
Ability to effectively communicate with stakeholders
Must be authorized to work in the United States without sponsorship

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

JLL - All Job Offers

Select Country

Control Room Operator

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?