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Randstad Digital, divisione specializzata del Gruppo Randstad, è attualmente impegnata nella selezione di profili altamente qualificati per conto di un prestigioso Cliente Leader globale nel settore della Consulenza direzionale e tecnologica. La ricerca è volta all'inserimento di professionisti nel ruolo di Control Room Operator per il potenziamento della struttura operativa di Napoli.
Job Responsibility:
Proactive and constant monitoring of systems, applications and operational workflows
Analysis, classification and first-level management of incidents (Incident & Event Management)
Supervision of scheduled processes, including automation flows and batch jobs
Accurate management of technical documentation and updating of ticketing systems
Interface with second-level technical teams for the resolution of complex anomalies
Requirements:
Solid knowledge of IT Operations processes and support frameworks (Incident, Event, Problem Management)
Proven experience in using enterprise-level monitoring and ticketing tools
Ability to operate according to strict procedural, security and compliance standards
Excellent analytical skills and aptitude for problem solving in critical situations
Propensity for teamwork in dynamic and structured contexts