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My client, a major highways management contractor are looking for multiple Control Room Operators / Customer Service Agents to work with them on a 6 month contract! This Dartford based role will include working in a team in a control room environment where you will have a mixture of busy and quiet shifts. The selected candidates will be working 48 hours a week on shift patterns of 4 days on, 4 days off - this is made up for 2 Day shifts and 2 Night shifts! The selected candidate will also need to spend up to 2 weeks in the South Mimms training Centre.
Job Responsibility:
Providing customer service support
Alerting emergency services and highways maintenance operatives of incidents on the M25
Deploying resource
Logging all incident information and a comprehensive timeline
Making arrangements for clean up and repair
Requirements:
Experienced Control Room Operator
Must be able to drive
Eligible to live and work in the UK
Some level of customer service experience
Nice to have:
Experience in similar control room roles, retail store, supermarket, delivery driver, or roles where used to being on the phone (e.g., emergency services)