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Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Administrator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours. This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You’ll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.
Job Responsibility:
Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
Accurately recording incidents and events using company systems and reporting tools
Conducting employee welfare calls and resolving dropped shifts or absence cover
Monitoring CCTV and reporting anything out of the ordinary
Liaising with mobile response units to ensure effective incident handling
Requirements:
A genuine passion for delivering excellent customer service
Strong problem-solving skills with the ability to multitask and prioritise effectively
Clear, confident communication skills (both written and verbal)
A polite, professional telephone manner
Strong IT and administrative skills with excellent attention to detail