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Northern Security Limited Logo Northern Security Limited · Office Administration

Control Room Administrator

13.70 GBP / Hour · Job Posted January 20, 2026
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Job Description

Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Administrator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours. This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You’ll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.

Job Responsibility

  • Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
  • Accurately recording incidents and events using company systems and reporting tools
  • Conducting employee welfare calls and resolving dropped shifts or absence cover
  • Monitoring CCTV and reporting anything out of the ordinary
  • Liaising with mobile response units to ensure effective incident handling

Requirements

  • A genuine passion for delivering excellent customer service
  • Strong problem-solving skills with the ability to multitask and prioritise effectively
  • Clear, confident communication skills (both written and verbal)
  • A polite, professional telephone manner
  • Strong IT and administrative skills with excellent attention to detail
  • Professional and confident working independently

What we offer

  • Full training on all systems and procedures
  • 28 days holiday (pro rata for part-time roles)
  • Company contributory pension scheme
  • Full uniform provided
  • A supportive and inclusive working environment
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