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Under broad supervision of Customer Service Control Center Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and provide customers courteous, professional, and efficient back-office service at all times. In conjunction with local office, you will be responsible for performing tasks involved in processing orders. You will be point of contact for our selected internal and external customers – usually by phone or via email.
Job Responsibility:
Engage in effective communication with external and/or internal customer
Receive and reply to enquiries via email, phone
Plan and execute shipment orders
Process orders into TMS (Transport Management System)
Execute and manage order processing transactions accurately and in a timely manner
Route shipments, considering commodity and volume, temperature control, and transit time requirements
Proactively monitor and track ongoing shipments, react to any deviations
Maintain accurate information regarding shipment status
Communicate temperature results asap after delivery, check and note any deviations
Provide customer specific reporting
Adhere to all procedures, work instructions, and regulatory requirements in performing the job
Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
Requirements:
Bachelor’s degree (preferred)
Previous experience Customer Service setting
Fluent in English
Effective oral and written communication
Proactive customer focus
Ability to represent a positive and professional image
Good organizational skills and pay attention to detail
Strong problem solving, analytical and investigative skills to bring issues to resolution
Nice to have:
Knowledge in Logistics would be an advantage
What we offer:
competitive annual bonus
life insurance from Day 1
best-in-class health insurance package
up to 6 fully paid benefit days a year
referral bonus scheme
boundless learning opportunities
global Employee Assistance Program
office location in Quadrum equipped with everything you need for a small break at work and fresh snacks at all times