Control Automation – Engagement Lead

• Define, champion, and execute the strategic vision and roadmap for the offshore Control Automation engagement, ensuring alignment with Citi's global automation and risk management objectives
• Responsible for end-to-end delivery of control automation projects, overseeing the entire Control Automation life cycle from requirement management to implementation with focus on quality and speed to market
• Drive insourcing of work from vendors and contribute to cost optimization and knowledge retention
• Oversee the entire portfolio of offshore control automation programs and projects, ensuring successful delivery, adherence to financial targets, and maximization of value across diverse business functions
• Cultivate and maintain robust relationships with senior executives across business, risk, audit, and technology functions
• Drive seamless collaboration and integration between offshore teams and global stakeholders
• Lead, mentor, and develop a large, multi-disciplinary team of control automation professionals
• Spearhead the evaluation, adoption, and scaling of emerging technologies (e.g., advanced AI/ML, process mining, new automation platforms)
• Establish and enforce robust operational governance frameworks
• Provide executive oversight on the architectural design and scalability of automation solutions
• Strategically plan and allocate resources across the offshore engagement to optimize delivery
• Ensure all automation efforts contribute to strengthening Citi's control environment
• Establish key performance indicators (KPIs) and metrics for the offshore engagement
• Drive continuous improvement in automation development, deployment, and maintenance processes

• Master's degree in Information Technology, Information Systems, Computer Applications, Engineering, or a related quantitative field from a premier institution
• 15+ years of progressive experience in technology, automation, or risk & control domains, with at least 8-10 years in a senior leadership role managing large, complex offshore engagements or global programs
• Experience in a global financial services organization in the Risk & Control areas
• Proven track record of successfully delivering large-scale automation initiatives with significant business impact
• Extensive experience with modern control automation tools and platforms (e.g., Appian, Xceptor, Tableau, UiPath, Automation Anywhere)
• Deep understanding of banking products, financial regulations, risk management frameworks (e.g., MCA, Inherent Risk), and audit processes
• Exceptional leadership, communication, and interpersonal skills, with a demonstrated ability to influence and collaborate effectively with C-level executives and diverse global stakeholders
• Strong analytical and strategic thinking capabilities, with the ability to translate complex business problems into actionable automation strategies

• Familiarity with workflow management/automation tools
• Certifications in project management (e.g., PMP, PgMP) or agile methodologies (e.g., SAFe, CSM)
• Demonstrated ability to drive organizational change and foster a culture of innovation
• Experience in managing P&L or budget for a significant organizational unit or engagement

Global workforce benefits supporting well-being, growth, and work-life balance