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Robert Half Logo Robert Half · Finance

Contribution Management Specialist

United States, Burbank · Job Posted March 21, 2026
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Job Description

The Health Plan provides health and pension benefits to its members based on earnings thresholds. The Contribution Management Department (CMD) is responsible for the timely processing of employer contributions and participant earnings to establish health eligibility and deliver retirement benefits. We are seeking a highly analytical and service-oriented Contribution Management Specialist to join our CMD team. This essential role is the first point of escalation for issue resolution and holds approval authority for refunds and adjustments. The Specialist will play a critical part in ensuring accuracy, compliance, and operational excellence by handling complex matching scenarios, supporting audits, and managing key relationships.

Job Responsibility

  • Maintain comprehensive knowledge of all functions and processes within the Contributions Management Department
  • Serve as the first point of escalation for staff regarding business issues and inquiries
  • Review and approve refund requests and adjustments according to CMD guidelines
  • Ensure strict compliance with procedures to safeguard data integrity, maintain continuous cash flow, and deliver exceptional participant service, including adherence to HIPAA and confidentiality protocols
  • Guarantee timely receipt of earnings and contributions reports from all major reporting companies to meet quarterly deadlines
  • Assist with preparation for the annual financial statement audit
  • Respond to and resolve special requests from auditors and other organizational departments
  • Manage the ongoing relationship with the company Retirement Fund
  • Support internal audit functions to uphold quality standards and drive improvements in departmental operations and automation
  • Resolve complex check matching issues, especially in cases where payments must be matched to multiple earnings files

Requirements

  • Prior experience in contribution, payroll, or benefits administration, ideally within a health plan or pension environment
  • Strong analytical and problem-solving skills, with experience in process improvement or automation refinement
  • Excellent attention to detail and commitment to data integrity and confidentiality
  • Strong interpersonal and communication skills
  • proven ability to manage relationships across departments and with external stakeholders
  • Ability to work with complex data sets and resolve discrepancies efficiently
  • Experience supporting internal and external audits is highly preferred

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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