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The Health Plan provides health and pension benefits to its members based on earnings thresholds. The Contribution Management Department (CMD) is responsible for the timely processing of employer contributions and participant earnings to establish health eligibility and deliver retirement benefits. We are seeking a highly analytical and service-oriented Contribution Management Specialist to join our CMD team. This essential role is the first point of escalation for issue resolution and holds approval authority for refunds and adjustments. The Specialist will play a critical part in ensuring accuracy, compliance, and operational excellence by handling complex matching scenarios, supporting audits, and managing key relationships.
Job Responsibility:
Maintain comprehensive knowledge of all functions and processes within the Contributions Management Department
Serve as the first point of escalation for staff regarding business issues and inquiries
Review and approve refund requests and adjustments according to CMD guidelines
Ensure strict compliance with procedures to safeguard data integrity, maintain continuous cash flow, and deliver exceptional participant service, including adherence to HIPAA and confidentiality protocols
Guarantee timely receipt of earnings and contributions reports from all major reporting companies to meet quarterly deadlines
Assist with preparation for the annual financial statement audit
Respond to and resolve special requests from auditors and other organizational departments
Manage the ongoing relationship with the company Retirement Fund
Support internal audit functions to uphold quality standards and drive improvements in departmental operations and automation
Resolve complex check matching issues, especially in cases where payments must be matched to multiple earnings files
Requirements:
Prior experience in contribution, payroll, or benefits administration, ideally within a health plan or pension environment
Strong analytical and problem-solving skills, with experience in process improvement or automation refinement
Excellent attention to detail and commitment to data integrity and confidentiality
Strong interpersonal and communication skills
proven ability to manage relationships across departments and with external stakeholders
Ability to work with complex data sets and resolve discrepancies efficiently
Experience supporting internal and external audits is highly preferred