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This is an exciting time in the company’s development as we look to further grow and advance our customer solutions offering. Managing a small team, you will be responsible for all aspects of contract management, billing, and service revenue including, but not limited to: Ensure accurate and timely billing processes, contract compliance, and resolution of commercial and revenue queries. Maintain efficient operations and develop collaborative relationships across sales, service, and finance teams. Function as first point of contact for escalations related to billing, contracts, and revenue queries. Drive continuous improvement, automation, and operational excellence. You will be forward thinking, curious and able to influence at a management level, with experience in managing and supporting with change management.
Job Responsibility:
Manage contract lifecycle, billing accuracy, and revenue query resolution
Oversee data integrity in ServiceNow / ESOD and related systems
Empower and develop team members through coaching and performance management
Continuous review and improvement of processes, leveraging automation and analytics (e.g., Power BI)
Delegation of work amongst team members for increased efficiency
Delivering operational strategies and processes in line with Business goals and targets
Day to day responsibility for management of the Revenue Team
Empower team to deliver high performance through regular one to ones
Continuous review and improvement of all processes
High level data analysis (Power BI)
Requirements:
Ability to motivate and manage teams to monthly deadlines and forecast results
Confident communicator with strong customer relationship and stakeholder management experience and a natural ability to inspire and influence others
Advanced skills in Microsoft Excel and forecasting
Strong and analytical skills
Enjoys problem solving and analysing data, with strong analytical skills
Proven experience and understanding of managing a team, forecasting and database administration