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Contracts Manager

United Kingdom, Hounslow · Job Posted January 11, 2026
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Job Description

Leading the Cleansing Operations team to manage and maintain the street cleansing service across the Project Network. To ensure that industry Codes of Practice, best practice operations and maintenance activities are carried out with the aim of raising the quality of life for those working in, living in and visiting Hounslow.

Job Responsibility

  • Manage operational health, safety and environmental matters and promote improvements
  • Develop, implement and improve the Plans and Strategies associated with the cleansing maintenance service.
  • Set expectations and standards through all layers of the operational structure to ensure delivery is meeting all contractual and customer service targets
  • Engage with key stakeholders externally to improve the understanding and delivery of the service.
  • Ensure the Depot, Fleet and plant requirements are met and fit for purpose
  • Ensure all Legal and environmental compliances are met.
  • Provision of out of hours and planned cleansing regimes are planned, implemented and measured to performance in accordance with contractual operations.
  • Provide a responsive, customer focussed maintenance and operations service
  • Ensure compliance with the business and Authority’s policies and strategies
  • Ensure that Risk Assessments, Method Statements and COSHH Assessments are carried out in a timely way and that any improvement activities are fully resourced to deliver best value
  • Develop, promote and oversee recycling activities and carbon and water reduction targets
  • Attend and Participate in Team and Annual Briefings
  • Manage operations to achieve the performance targets set within the Contract
  • Deliver the business plan objectives and support the Divisional Director in operational objectives
  • Prioritise resources and equipment to ensure successful delivery of the Contract
  • Support internal client requirements and objectives (schemes, call off services etc)
  • Assist with the formulating and reviewing of appropriate recruitment and training strategies
  • Work with the HSE team under CDM to ensure safe construction and maintenance
  • Plan and implement training and development plans
  • Liaise with third parties to ensure obligations and collaborative working arrangements are in place.

Requirements

  • Able to Foster positive staff morale
  • Promote the company’s core values
  • Experience working in a street cleansing or waste environment

What we offer

Flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

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