Contracts Manager Job at ServiceNet (Northampton)

Contracts Manager

ServiceNet

Location:
United States , Northampton

Category:
Public Sector

Contract Type:
Not provided

Salary:

70000.00 - 75000.00 USD / Year

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Job Description:

The Contracts Manager is responsible for the full lifecycle management of government and private contracts, with a primary focus on Massachusetts Department of Developmental Services (DDS) agreements and additional contracts with the Department of Mental Health (DMH), Department of Public Health (DPH), Executive Office of Health and Human Services (EOHHS/EOHLC), etc. This role ensures contractual compliance, financial alignment, operational coordination, and risk mitigation across a complex, highly regulated funding environment. The Contracts Manager partners closely with Finance, Program Operations, Quality/Compliance, and Executive Leadership to support sustainable service delivery.

Job Responsibility:

Manage and lead the full lifecycle for contracts, including review, execution, amendments, renewals, and closeout for their assigned caseload
Administer and monitor contracts, ensuring adherence to agency-specific requirements, performance standards, and reporting timelines
Interpret and operationalize contract terms, regulations, and policies, translating requirements into clear guidance for internal stakeholders
Track deliverables, service units, rate structures, and performance metrics to ensure compliance with contractual and regulatory obligations
Prepare for and support audits, site visits, and monitoring reviews by state agencies
Collaborate with Finance to ensure contract budgets align with approved rates, service authorizations, and reimbursement methodologies
Monitor contract revenue, spending, and utilization, identifying variances and recommending and completing corrective actions as needed
Support rate negotiations, cost reconciliations, and budget modifications with state funders
Assist with contract-related financial reporting, invoicing support, and reconciliation activities
Serve as the primary liaison between the organization and state contracting agencies, including but not limited to DDS, DMH, DPH, and EOHHS/EOHLC
Partner with Program leadership to ensure services are delivered in accordance with contract scopes, service definitions, and performance expectations
Work with Quality and Compliance teams to align contracts with licensing, accreditation, and regulatory standards
Provide training and technical assistance to internal staff on contract requirements and compliance expectations
Maintain accurate, organized contract files, including executed agreements, amendments, correspondence, and compliance documentation
Develop and maintain accurate contract tracking tools, dashboards, and calendars to monitor key deadlines and obligations
Identify contractual, financial, and compliance risks and proactively recommend mitigation strategies
Support continuous improvement of contract management processes, templates, and internal controls

Requirements:

Bachelor’s degree in Business Administration, Public Administration, Health Care Administration, or a related field
Minimum of 3 years of contract management experience within a nonprofit, human services, or healthcare environment
Maintains strict confidentiality of all organizational and client information and adheres to all applicable federal and state regulations in the performance of job duties
Demonstrated experience managing Massachusetts state contracts
working knowledge of DDS, DMH, DPH, and EOHHS/EOHLC or other state contracts strongly preferred
Strong understanding of government-funded service models, compliance requirements, and reimbursement structures
Excellent analytical, organizational, and documentation skills with high attention to detail
Ability to manage multiple contracts and deadlines in a fast-paced, regulated environment
Strong written and verbal communication skills, including the ability to interface effectively with government agencies
Ability to maintain regular attendance

Nice to have:

Experience with Massachusetts procurement and contracting systems and regulations
Familiarity with nonprofit accounting principles and cost reporting
Experience supporting audits and state monitoring reviews
Advanced proficiency in Excel and contract management or financial tracking systems

What we offer:

Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Tuition assistance
Generous PTO (time-off) package
Comprehensive health and dental insurance plans
Life insurance and long-term disability insurance
403(b) retirement plan
Tuition remission for eligible classes
Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance
Opportunities for career development and advancement
And much more
Paid Vacation Leave, Sick Leave, Holidays, & Personal Leave
403(b) Retirement Plan (with contributions made by ServiceNet)
Health Insurance, Dental Insurance, FSA, Employer Paid Life, & Disability Insurance
Discounted Auto and Homeowner’s Insurance
Continuing Education & Loan Forgiveness Opportunities

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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