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We have an exciting opportunity for a Contracts Manager to join the Norwich City Services Limited (NCSL) team. If you are highly organised, detail-oriented, and enjoy a fast-paced environment, we would love to hear from you. This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Job Responsibility:
Oversee the delivery of repairs and maintenance services across Norwich City Council’s housing stock and property portfolio, including reactive repairs, refurbishment of empty homes, major works, compliance tasks, and handyperson services
Embed a culture of excellence, ensuring services meet client requirements, company standards, and deliver best value
Manage significant budgets
Drive efficiency and profitability
Foster strong relationships with the Council
Align services with the Asset Management Strategy and HRA Business Plan
Lead supervisors and staff
Implement performance management systems
Ensure compliance with Health and Safety and ISO quality standards
Manage suppliers and contracts
Oversee recruitment, training, and development of managers
Financial planning
Risk management
Support service improvements to deliver high-quality outcomes for residents
Maintain flexibility to undertake other duties as required
Requirements:
Relevant operational experience (Repairs and Maintenance) in a related field at a senior management level
People management experience including leadership of multiple teams
Working knowledge of property and housing maintenance services in a Social Housing context
Relevant professional management qualifications and training
Extensive senior-level operational experience in repairs and maintenance
Proven track record of working within a continuous improvement culture, leading multiple teams, managing budgets, and successfully delivering change management initiatives
Experience in multi-function service environments, local government, and social housing property and maintenance services
Strong knowledge of contract management and commercial acumen
Dynamic and inspirational leadership
Excellent influencing and negotiation skills
High standards of communication
IT literacy
Political awareness
Effective resource, performance, and staff management
Ability to foster strong partnerships
Ability to work flexibly across the company, including undertaking site visits as required
What we offer:
Living Wage Employer
Cycle to Work Scheme
Vivup Benefits hub
Supportive and inclusive environment and culture
Employee Assistant Support and Occupational Health
Commitment to learning and development
25 days annual leave, rising by a day each year until 30 days is reached
Plus 8 bank holidays and a Christmas shut down period