Contracts Manager

• Lead the delivery of ENWL overhead line works
• Set high standards to ensure safe, efficient and compliant project delivery
• Provide strong safety, quality, commercial and engineering leadership
• Act as the main client contact
• Take ownership of financial performance, customer satisfaction and contract renewals
• Work closely with planning and operations teams to maintain clear communication, coordinate resources and manage subcontractors and suppliers
• Ensure effective scheduling
• Proactively identify issues, implement controls and keep clients informed
• Deliver contracts efficiently
• Lead contract renewal strategy and pricing with project teams
• Coordinate with Operations, Projects, Finance and Commercial
• Ensure works are delivered professionally, safely and in line with client requirements
• Schedule works effectively with Planning and Projects, ensuring timely reporting
• Manage subcontractors and suppliers to meet Ipsum standards
• Define and manage scope, resources and requirements in line with client expectations
• Meet client SLA targets while balancing operational cost and efficiency
• Monitor resource levels, identify labour gaps and work with Operations to resolve
• Ensure compliance with all legal, commercial and contractual obligations
• Attend client and internal meetings to support satisfaction, performance and growth
• Track productivity and resource utilisation, addressing issues with Operations
• Promote Ipsum’s values and champion Health & Safety
• Serve as the single client point of contact and manage communication
• Monitor progress, address issues and escalate risks as needed
• Analyse hours worked, resolve discrepancies and develop action plans
• Ensure correct allocation of labour, equipment and resources
• Oversee purchase orders within delegated authority
• Maintain accurate plans, documentation and reporting
• Manage cost uplifts or cancellations and secure PO cover
• Coordinate with teams to ensure continuity of information across works
• Report on underutilisation and analyse causes of non‑productive time
• Process completed jobs for invoicing or re‑scheduling
• Provide accurate AFP information and support timely submissions and issue resolution

• Solid operational experience within electricity distribution
• Hands-on knowledge of overhead and underground circuits
• Strong understanding of how DNOs operate, including commercial considerations and operational risk
• Experience working within utilities, ideally the power sector
• Confidence managing complex workstreams, subcontractors and supply chain partners from safety, compliance and commercial perspectives
• Excellent health and safety awareness
• Effective risk-control knowledge
• Familiarity with NRSWA legislation
• Skilled at building strong working relationships and supporting clients professionally
• Comfortable multitasking, prioritising workloads and delivering in a multi-divisional, commercial environment
• NVQ Level 2 in English and Maths (or equivalent)
• City & Guilds Level 3 Electrical Installations (or equivalent)
• Ideally a NEBOSH General qualification

NEBOSH General qualification

• 25 annual leave plus bank holidays with the option to buy more
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and Mental health support & counselling services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more
• Life assurance cover
• Long service recognition
• Active local social committees
• Regular social events
• Paid volunteering opportunities in your community