Group and Sales Operations Supervisor

• Manage and coordinate the day-to-day operations of our client's group operational team, ensuring efficient workflows and maintaining exceptional service standards
• Provide hands-on coaching and mentoring to your team, fostering a positive and productive work environment
• Ensure a high level of attention to detail across the entire booking process, from initial quotation to post-travel follow-up
• Ensure all bookings and reservations are accurately entered and maintained in Tourplan NX
• Issue invoices to clients in line with agreed payment terms
• Attend company familiarisation (FAM) trips and supplier events to maintain up-to-date industry knowledge

• Previous experience in the travel industry is required
• Significant experience in a group operations supervisory or management role, preferably within a fast-paced TRAVEL / TOURISM / HOTEL environment
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into actionable strategies
• Excellent communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels
• A proven track record of successfully leading and motivating teams, with a focus on fostering a collaborative and high-performing work culture

Knowledge of the UK, France and Ireland is considered a plus