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We are looking for a detail-oriented Contracts Assistant to join our team in Fort Worth, Texas. In this Contract to permanent position, you will play a vital part in supporting administrative operations within the metal fabrication industry. This position requires strong organizational skills, a proactive approach, and excellent communication abilities to ensure the smooth processing of orders and customer requests.
Job Responsibility:
Process customer order requests by verifying materials, entering data into internal systems, and updating scheduling logs
Respond promptly and accurately to inquiries regarding shipments and delivery timelines
Utilize multiple systems and Excel templates to manage data and track orders
Generate weekly reports, including sales order processing, purchase order expediting, open order tracking, and delivery performance for customers and suppliers
Estimate delivery dates for customers based on production schedules and timelines
Communicate professionally with customers to address inquiries and provide requested information
Ensure compliance with company policies related to inventory, pricing, purchasing, credit, and quality standards
Participate in departmental and company meetings, as well as quality programs
Prepare reports on business transactions and maintain expense accounts
Promote adherence to organizational policies and procedures aimed at achieving total quality
Requirements:
Proven experience in customer service and coordination roles
Strong customer service skills with excellent verbal and written communication abilities
Proficiency in Microsoft Excel, Word, and Windows-based systems
Familiarity with managing purchase orders and coordinating logistics
Ability to handle inbound calls and professionally address customer concerns
Skilled in scheduling and organizing tasks to meet deadlines
Experience working within a structured business environment, following established policies and procedures
Attention to detail and ability to navigate multiple systems efficiently
What we offer:
medical, vision, dental, and life and disability insurance