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Contracts and Service Manager

United Kingdom, Chelmsford 32000.00 GBP / Year · Job Posted October 28, 2025
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Job Description

Pivotal role overseeing the smooth running of a busy service department, being the go-to person for customers needing equipment servicing and contract support, ensuring operations run seamlessly and delivering a professional and customer-focused experience

Job Responsibility

  • Coordinate repairs, including booking equipment in, arranging collections/returns, and liaising with engineers and customers throughout the repair process
  • Manage and administer maintenance contracts, including renewals, amendments, and updates
  • Negotiate service contracts
  • Prepare, issue, and track contract renewal quotations and service documentation
  • Maintain accurate and up-to-date records in the CRM and service management systems
  • Provide excellent customer service, handling calls and emails professionally and promptly
  • Support the service and contracts team with general administration, scheduling, and documentation
  • Assist in preparing management reports and service performance data as required
  • Liaise with suppliers and internal departments to ensure efficient coordination of services
  • Ensure all customer interactions and contract activities are compliant with company policies and procedures

Requirements

  • Solid administrative experience in a similar office-based role
  • Proven ability to negotiate service contracts
  • Background in contracts administration or service coordination
  • Excellent communication skills and a confident, professional telephone manner
  • Strong attention to detail and ability to juggle multiple priorities
  • Proficiency in Microsoft Office and CRM/service management systems
  • Organised, proactive, and comfortable working independently and collaboratively
  • Professional and customer focused
  • Reliable, methodical, and takes ownership of responsibilities
  • Thrives in a fast-paced, service-led environment
  • Positive team player with a can-do attitude

What we offer

  • 20 days holiday plus bank holidays & 3 additional days over Christmas
  • Annual leave increases with length of service
  • Birthday off - extra to your holiday entitlement
  • Company pension scheme
  • Free on-site parking
  • Ongoing training and career development
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