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The US Region at client aims to be the preferred partner that delivers differentiated value and addresses our customers’ needs in an evolving, dynamic healthcare market. The mission of the Commercial & Customer Operations (CCO) Center of Excellence (CoE) is to serve as a trusted strategic partner that enables the US Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our stakeholders and improve customer experience. CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as ‘One client. The CCO organization operates across the entire US Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop, and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers. We currently have an open position of Contract Administrator.
Job Responsibility:
Organize and respond to Price Loading Requests from local Sales representatives
Respond to and create Quote and Evaluation documents to support the local sales teams
Maintain group membership in pricing system
Submit price requests to Management based on Price Approval Matrices
Accurately create and maintain individual/group pricing contracts in pricing system
Organize and maintain electronic copies of files and tracking approvals
Issue, process and follow-up on contract renewals and expirations
Consolidate department data, number of contracts, field transactions and sales value of specific groups
Assist with researching price discrepancies and issuance of invoice credits
Responsible for maintaining utilizing Desktop Procedures (DTP's) and Standard Operating Procedures (SOP's)
Ad hoc projects, as needed
Coordinate with the Sales Force, National Accounts, Commercial Integrators, and Strategic Customer Vice Presidents
Support the Sales Force with field transactions such as pricing inquiries, quotations, evaluations, trade-ins, pricing discrepancies, local and IDN transitions, and other various ad-hoc requests
Requirements:
Microsoft Office
attention to detail
self-motivated
High school diploma or equivalent
1 year of contracting experience preferred
1-year finance and/or customer service experience preferred
2 years contracts experience
Knowledge of i5 and Salesforce.com software preferred
Ability to multi-task, be detailed oriented and analytical
Must be a decision maker, effective communicator, and a self-motivated team player
Must have the ability to work professionally in person, remotely, via email, and over the phone
Nice to have:
Knowledge of i5 and Salesforce.com software preferred