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Robert Half Logo Robert Half · Customer Service

Contract-to-Permanent Customer Service Representative

United States, Fort Wayne Employment contract · Job Posted May 15, 2026
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Job Description

We are looking for a customer-focused team member to join our retail team as a Contract-to-Permanent Customer Service Representative. This position blends customer communication, lead coordination, educational support, and administrative assistance to help create a smooth experience for both new and existing customers. The ideal candidate is organized, responsive, and comfortable guiding customers through questions while keeping records, scheduling, and follow-up tasks on track.

Job Responsibility

  • Monitor incoming inquiries from digital channels, phone calls, and text messages to ensure customers receive timely and helpful responses.
  • Review open leads each day and follow up when customer outreach has not been completed within expected timeframes.
  • Maintain accurate customer records by updating information, documenting interactions, and recording next steps in internal systems.
  • Lead orientation sessions for new pool owners, explaining basic maintenance, water care, and equipment operation in a clear and supportive way.
  • Help customers feel confident by answering questions patiently and providing easy-to-understand guidance.
  • Support commercial account activity by coordinating paperwork, scheduling service-related needs, and preparing invoicing details.
  • Serve as a point of contact for commercial customers with questions related to appointments, account updates, or billing matters.
  • Assist sales and support teams with order entry, administrative follow-up, and customer communication to keep daily operations organized.

Requirements

  • Previous experience in customer service, call handling, or a related support role.
  • Strong skills in data entry, order processing, and maintaining accurate records.
  • Ability to manage inbound and outbound communication across phone, text, and digital channels.
  • Experience with scheduling and coordinating multiple tasks in a fast-paced environment.
  • Clear verbal and written communication skills with a detail-oriented and helpful approach.
  • Patience and confidence when explaining processes or product usage to customers.
  • Dependable work habits and strong attention to detail when following established procedures.
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