Contract Tier 3 Helpdesk Analyst Job at Robert Half (Nashville)

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Contract Tier 1 Helpdesk Analyst

Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's I...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory
Strong communication and customer service skills
Basic understanding of desktop operating systems (e.g., Windows, macOS) and common software applications
Proficiency in troubleshooting and problem-solving
Excellent interpersonal skills and a customer-oriented approach
IT-related certifications (e.g., CompTIA A+) are a plus
Ability to follow processes and procedures while adapting to changing user needs

Job Responsibility

User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues
Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems
Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals
Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures
Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference
User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant
Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution
Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Quality Engineer Manager, Aerospace

The Aerospace Quality Engineer Manager support the QA activities of the Huntsvil...

Location

United States of America , Huntsville

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

Bachelor's degree in quality (preferred), Engineering, Production/Operations Management, or a related field OR a total of nine (9) or more total years of hands-on QA experience may substitute for the college degree required
At least five (5) years' experience working in a Quality function within an Aerospace or other regulated industry required
At least one (1) years' experience as a supervisor, team lead, or other leadership role within a Quality or laboratory environment with management responsibilities for all employees required
Prior experience with Quality management systems required
Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA)
Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply

Job Responsibility

Directly Manage a team of QC Technicians and Quality Engineers at the Huntsville plant, providing guidance on production expectations, coaching for success, and training team members in quality analysis tools and methods
Develop and implement proactive quality methodologies to transform us from reactionary to proactive, promoting continuous improvement activities aimed at reducing costs and meeting customer and our goals
Ensure the team meets audit, production, and PPG standards and procedures, maintaining companywide compliance with quality systems, including ISO9001 and AS9100 certifications, and oversees document control following these standards
Assist the Plant Quality Manager with root cause analysis of failed products, documents results, compile records, and support other quality-related investigations
Lead the implementation of quality systems in the aerospace manufacturing environment, serving as a leader in Failure Modes and Effects Analysis (FMEA) and quality control plans, including implementing and tracking Process FMEAs
Investigate detailed production control issues related to processes, methods, standards, specifications, inspection, and testing equipment, and facilitates team member process improvement suggestions using problem-solving methods
Coordinate activities for the Non-Conformance Reporting System, Material Review Board, and Purchase Order (PO) contract review, while generating quality metrics to support departmental goals

Fulltime

New

Hospice Liaison

Are you looking for a rewarding career as a hospice liaison? If so, we invite yo...

Location

United States , East Providence

Salary:

80000.00 - 90000.00 USD / Year

Amedisys

Expiration Date

Until further notice

Requirements

At least one year of experience in a healthcare related business development/outreach role
Reliable transportation, current driver's license, and liability insurance
This role will travel 50% or more within the assigned territory

Job Responsibility

Educates health care professionals, patients, and families about home care services
Develops and maintains relationships with key referral sources, such as hospitals, nursing homes and physician offices to generate leads
Coordinates patient admissions with the team, including obtaining all required documentation to complete referral to admission process
Conducts on-site visits to assess patient needs and identify barriers to care
Keeps accurate records of patient interactions and referrals
Achieves admissions, product, and payor-mix goals
Meets short and long-term target account goals
Documents the minimum expectation of sales calls daily in CRM (including pre and post call notes)
Maintains a complete, up-to-date record of targeted referral sources in territory in CRM
Attends community events to promote Amedisys

What we offer

A full benefits package with choice of affordable PPO or HSA medical plans
Paid time off
Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan
Up to $500 in wellness rewards for completing activities during the year
Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program
401(k) with a company match
Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave
Fleet vehicle program (restrictions apply) and mileage reimbursement

Fulltime

New

Lifeguard

The Lifeguard’s primary responsibility is the safety of the owners and guests at...

Location

United States , Orlando

Salary:

16.00 USD / Hour

Travel + Leisure Co.

Expiration Date

Until further notice

Requirements

Certified or ability to become certified: CPR / First Aid certified, Water Safety, and Red Cross Deep Water Lifeguard Certified
Ability to work in a fast paced environment
Strong ability to communicate effectively with employees, guest and owners
Possess ability to work independently and follow instructions
A professional appearance and positive, can-do attitude with team focus

Job Responsibility

Monitor the pool and surrounding areas
Ensure that the pool area is safe and secure at all times
Communicate with guests to make them aware of the safety rules of the pool area(s)
Provide medical attention and conduct water rescues if necessary
Assist with resort activities and events in the pool area

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match
Legal and identify theft plan

Fulltime

New

Sales Development Representative

This is an entry-level Sales Development role in our NYC office (on-site 5 days ...

Location

United States , New York City

Salary:

65000.00 - 85000.00 USD / Year

Traba

Expiration Date

Until further notice

Requirements

Enthusiastic, excited about start-ups, and eager for a chance to grow
Entrepreneurial with a bias towards action and ownership mentality
Ambitious
Gritty with willingness to roll up your sleeves
A Relationship-builder
A Reader
Summer 2026 Graduate

Job Responsibility

Research and identify potential clients, understanding their business needs
Engage with prospects via cold calling, emails, and social media, introducing them to Traba’s innovative solutions
Qualify leads and coordinate with the sales team to schedule meetings or presentations
Work closely with the sales and marketing teams to develop and refine lead generation strategies
Keep accurate records of customer interactions and transactions, recording details of inquiries, comments, and complaints

What we offer

Uncapped commissions and ability to far exceed OTE
Start-up equity
Competitive salary
100% paid health, dental & vision coverage
Dinner provided via DoorDash, free DashPass & stocked kitchen
Commuter benefit
Gympass benefit
One Medical Membership, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health

Fulltime

New

Sales Force Development Specialist

As the Salesforce Development Specialist for PPG, you will help build strategic ...

Location

United States of America , Pittsburgh

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

Experience with a sales responsibility within the Refinish industry
Experience delivering training and supporting talent development
Creative approach to designing and managing development programs
Proficiency in MS365, SharePoint, and other productivity applications
Fluent in English
additional language skills
Travel up to 15%

Job Responsibility

Build and administer programs aligned with the global sales team development strategy for Refinish
Develop and deliver curriculum content to address competency gaps within the Refinish sales team
Collaborate with subject matter experts to build training materials
Lead the creation and implementation of a global sales onboarding program
Design and produce learning guides and media for sales enablement tools
Support the development and rollout of a sales coaching culture, including training and ongoing coaching efforts
Contribute to change management programs related to Commercial Excellence processes
Coordinate and report metrics related to onboarding, skills assessments and training to partners

Fulltime

Contract Tier 3 Helpdesk Analyst

Robert Half

Location:
United States , Nashville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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