Contract Tier 3 Helpdesk Analyst Job at Robert Half (Nashville)

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 1 Helpdesk Analyst

Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's I...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory
Strong communication and customer service skills
Basic understanding of desktop operating systems (e.g., Windows, macOS) and common software applications
Proficiency in troubleshooting and problem-solving
Excellent interpersonal skills and a customer-oriented approach
IT-related certifications (e.g., CompTIA A+) are a plus
Ability to follow processes and procedures while adapting to changing user needs

Job Responsibility

User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues
Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems
Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals
Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures
Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference
User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant
Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution
Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Care and Support Worker

As a care assistant you will be meeting the individual care and support for resi...

Location

United Kingdom , Durham

Salary:

13.32 GBP / Hour

Sherburn House Charity

Expiration Date

Until further notice

Requirements

Strong work ethic and puts the resident needs first
Hold an NVQ Level 2 or above in Health & Social Care
Experience in providing care to older people with varying levels of disability and or dementia
Must be able to work between the hours 07.00 – 22.00 on a 8 hour shift pattern (5 days per week) over a 7 days rolling period
Night shift patterns are 21.45 – 07.30
Must undertake an enhanced DBS
Good communication skills
Caring and compassionate nature
Understanding of the needs of older people

Job Responsibility

Meeting the individual care and support for residents in a way that respects their dignity and promotes their independence

What we offer

Excellent salary and pension contributions
Death in Service benefit of 3 times salary after successful completion of an induction period

New

Semi-skilled operator

Location

United Kingdom , Glengarnock; East Kilbride; Bellshill; UK Wide

Salary:

Not provided

J&D Pierce (Contracts) Ltd

Expiration Date

Until further notice

Requirements

Safely operating overhead cranes (comprehensive training provided)
Manoeuvring large steel beams throughout our facility
Skilfully grinding away flecks and imperfections from fabricated pieces
Strictly adhering to safety protocols to maintain a secure work environment
I confirm that I have the right to work in the UK and can commute to the opportunity location

Job Responsibility

Safely operating overhead cranes (comprehensive training provided)
Manoeuvring large steel beams throughout our facility
Skilfully grinding away flecks and imperfections from fabricated pieces
Strictly adhering to safety protocols to maintain a secure work environment

New

AI Value & Adoption Lead - Copilot

We are excited to announce a unique opportunity for an AI Value & Adoption Lead ...

Location

United Kingdom , Leeds; Bradford

Salary:

60000.00 GBP / Year

Yorkshire Building Society

Expiration Date

Until further notice

Requirements

Proven ability to lead Copilot or similar technology adoption and drive change across diverse stakeholder groups
Demonstrable skills in identifying, piloting, and scaling Copilot use cases, with evidence of delivering data-driven outcomes
Experience designing and delivering Copilot training and enablement programs
Broad knowledge of data and information landscapes, best practice operating models, and the AI/ ML lifecycle
Familiarity with data and AI governance, ethics, and risk management
Strong influencing skills to inspire Copilot champions and foster a culture of innovation
Excellent verbal and written communication skills, with the ability to translate complex information into clear business outcomes and gain buy-in from executive and senior stakeholders

Job Responsibility

Drive Copilot Adoption: Partner with business leaders to identify, prioritise and inspire high-impact Copilot use cases across all areas of YBS
Lead the Copilot Value Framework: Conduct assessments to measure and communicate the business outcomes of Copilot initiatives, ensuring alignment with organisational goals and ethical standards
Track and Report Value: Establish robust mechanisms to track, report, and communicate the value delivered by Copilot, providing actionable insights to leadership
Champion Skills Development: Design and deliver engaging training sessions to upskill business teams and leaders in Copilot capabilities, transformative impact, and responsible use
Inspire and Scale Use Cases: Maintain a dynamic portfolio of Copilot use cases, regularly sharing success stories and lessons learned to inspire further adoption and innovation
Foster a Copilot Community: Build and nurture a network of Copilot champions across the business, encouraging collaboration, feedback, and continuous improvement
Stay Ahead of the Curve: Keep up to date with industry trends, market innovations, and external benchmarks, establishing yourself as a recognised Copilot leader both within and outside YBS

What we offer

On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
Access to brilliant health benefits
Life assurance at 6 times your salary
25 days’ holiday (and the option to buy more)
Cycle to work or an interest-free loan for an annual ticket
Wellbeing resources and tools
Retail and Leisure discounts
Pension scheme (where you can get up to 11% from us)

Fulltime

New

Proposition Development Manager

Ready to make a real impact? At Yorkshire Building Society, we’re proud to be a ...

Location

United Kingdom , Leeds

Salary:

60000.00 GBP / Year

Yorkshire Building Society

Expiration Date

Until further notice

Requirements

Proven experience of successfully launching innovative customer-led solutions to maximise the customer experience
Experience in proposition development and market execution
Ability to lead change across the product lifecycle and engage stakeholders at all levels
Excellent understanding of customer led insights, customer behaviour data and market trends to inform future propositions and shape strategy
Ability to demonstrate leadership on strategic initiatives into actionable customer centric propositions
Ability to assess the cost and complexity of implementation to deliver the commercial value and benefits of a proposition
Excellent leadership skills and the ability to effectively engage diverse teams/SME’s to deliver sustained high performance
Experience of managing robust and effective governance for commercial and product development activities
A detailed understanding of the financial services industry, how products work within regulatory environment to deliver value to the customer

Job Responsibility

Lead the creation of innovative customer propositions that champion customer needs to deliver our savings strategy
Shape solutions for our customers’ today as well as anticipate what our customers’ will need in the future
Be the voice of the customer, inspire change, influence senior stakeholders, and collaborate with subject matter experts across the business
Design end-to-end products & propositions to support our Savings Ambition, Brand and Purpose
Translating the Savings strategy into actionable customer delivery priorities aligned to customer outcomes and commercial plans
Responsible for ownership and overall roadmap planning and execution

What we offer

Pension scheme (where you can get up to 11% from us)
On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
Access to brilliant health benefits
Life assurance at 6 times your salary
25 days’ holiday (and the option to buy more)
Cycle to work or an interest-free loan for an annual ticket
Wellbeing resources and tools
Retail and Leisure discounts

Fulltime

New

Senior Sales Manager - MICE

Responsible for proactively soliciting and managing large group/catering related...

Location

Vietnam

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
no work experience required

Job Responsibility

Proactively solicit and manage large group/catering related opportunities with significant revenue potential
Manage group/catering opportunities not handled by an Event Booking Center (EBC)
Actively up-sell each business opportunity to maximize revenue opportunity
Achieve personal and team related revenue goals
Verify business is turned over properly and in a timely fashion for proper service delivery
Drive customer/guest loyalty by delivering service excellence throughout each customer/guest experience
Provide service to customers in order to grow the account on behalf of the company
Target group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
Partner with group/catering counterpart to effectively manage the business opportunity
Respond to incoming group/catering opportunities for the property that are outside parameters

Fulltime

Contract Tier 3 Helpdesk Analyst

Robert Half

Location:
United States , Nashville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2025

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