Contract Tier 1 Helpdesk Analyst Job at Robert Half (Nashville)

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 1 Helpdesk Analyst

Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's I...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory
Strong communication and customer service skills
Basic understanding of desktop operating systems (e.g., Windows, macOS) and common software applications
Proficiency in troubleshooting and problem-solving
Excellent interpersonal skills and a customer-oriented approach
IT-related certifications (e.g., CompTIA A+) are a plus
Ability to follow processes and procedures while adapting to changing user needs

Job Responsibility

User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues
Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems
Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals
Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures
Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference
User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant
Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution
Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Team Leader, Housekeeping

Join our Housekeeping leadership team and play a key role in delivering exceptio...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Two (2) years of relevant experience in a luxury brand is considered an asset, preferably 1 year in a supervisory role
Good organisational skills, ability to prioritize workload and handle pressure
Excellent interpersonal and communication skills
Passion and interest in the luxury market
Guest-centricity and understanding the importance of guest preferences
Kindly note that due to work visa restrictions, position is open to Singaporeans only

Job Responsibility

Lead the daily floor operations, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation
Coordinate closely with Front Office to prioritise arrivals, VIPs, and special requests
Inspect rooms (vacant and occupied) to ensure quality, comfort, and attention to detail
Supervise, coach, and support Room Attendants and House Attendants to drive service excellence and productivity
Conduct daily briefings and provide ongoing on-the-job training
Handle guest requests and concerns promptly, ensuring thoughtful service recovery
Monitor room statuses, maintenance follow-ups, and special amenities for arriving guests
Maintain cleanliness and organisation of service areas, pantries, and linen closets
Support inventory control, cost management, and efficient resource planning
Communicate effectively with other departments to ensure a seamless guest experience

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

New

Senior Recruitment Consultant

Wilson is seeking a motivated, consultative and experienced Recruitment Consulta...

Location

South Africa

Salary:

Not provided

Wilson HR

Expiration Date

Until further notice

Requirements

Proven ability to successfully perform all aspects of recruiting, including competitive market research, passive sourcing, advanced internet searches, negotiating and closing candidates while achieving results in a fast-paced, metrics and deadline-driven recruiting environment
Ability to exceed performance expectations and goals, as well as implement feedback to achieve desired outcomes
Keep the recruiting pipeline in mind at all times and be able to confidently communicate the pipeline to others
Strong client focus and commitment to continuous improvement
Ability to execute recruitment strategies, including clear articulation of RPO and client relationship
Possesses strong time prioritization skills, embraces change and demonstrates flexibility when directions and priorities shift
Actively participates on recruiting team and looks for ways to add value in addition to fostering an environment of open collaboration
Demonstrated computer proficiency, including intermediate MS office skills, experience working in an applicant tracking system and a strong social media presence

Job Responsibility

Oversee the selection process including identifying and assessing candidates, conducting initial phone screens, facilitating interviews and gathering feedback from our clients and candidates
Build and maintain a strong network of candidates through market research and on-going bench management, demonstrating the ability to anticipate client needs and hiring manager preferences by delivering strong submit-to-interview and interview-to-offer ratios
Develop a creative and proactive recruitment strategy to identify both passive and active candidates
Present strong talent for open positions and overcome objections in the hiring process
Consult with hiring managers (clients) in final selections, compensation and recruitment processes focusing on adding value and doing what is best for the client
Maintain strong client and candidate relationships and satisfaction
Ensure weekly and monthly submit and hire goals are met
Update and maintain reports, such as applicant tracking system data and reports, along with other related administrative responsibilities

What we offer

Unlimited paid time off (known as MyTime), regional holidays, and the opportunity to work from home
A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings

Fulltime

Contract Tier 1 Helpdesk Analyst

Robert Half

Location:
United States , Nashville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Contract Tier 1 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 1 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 2 Helpdesk Analyst

Contract Tier 2 Helpdesk Analyst

Team Leader, Housekeeping

Senior Recruitment Consultant

Contract Tier 1 Helpdesk Analyst

Robert Half

Location:United States , Nashville

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Contract Tier 1 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 1 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 3 Helpdesk Analyst

Contract Tier 2 Helpdesk Analyst

Contract Tier 2 Helpdesk Analyst

Team Leader, Housekeeping

Senior Recruitment Consultant

Location:
United States , Nashville

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 31, 2026