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The Contract Support is the central administrative and financial pillar of the facilities management delivery. This role is responsible for the integrity of the contract's financial lifecycle-from procurement and work order management to invoicing and debt resolution. Working within one of Canary Wharf's most prestigious corporate assets, you will provide essential support to the Contract Manager and the on-site engineering team, ensuring that all financial and operational data is accurate, compliant, and delivered within our standards.
Job Responsibility:
Act as the first point of professional contact for the client
Determine the nature and priority of faults
Maintain effective communication with all levels of internal teams and external customers
Raise and assign work orders to relevant resources
Allocate internal engineers to callouts and maintenance visits
Manage the external supply chain
Act as the key user on-site for the CAFM system
Liaise closely with site teams and the head office to ensure the accurate processing of quotations and purchase orders
Obtain a comprehensive understanding of the contract scope
Actively identify and implement innovative solutions across the contract
Ensure all QHSE documentation is maintained
Maintain accurate staff records
Maintain a thorough familiarity with daily operations
Promote and maintain the company's professional culture and values