Contract Support Jobs

paretofm

Location:
United Kingdom, London

Category:
Office Administration

Contract Type:
Not provided

Salary:

38000.00 GBP / Year

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Job Description:

You will provide comprehensive administrative and operational support to ensure the smooth delivery of services across multiple client sites. This role combines administrative accuracy with proactive operational coordination, supporting managers, service teams, subcontractors, and clients.

Job Responsibility:

Manage service department administration including report preparation, electronic uploads, and document organisation
Assist with quotations, purchase orders, and cost tracking
Support managers with weekly, monthly, and ad-hoc reporting, including helpdesk stats and trend analysis
Maintain accurate records in systems and close down completed jobs with associated paperwork
Input, track, and monitor reactive and planned maintenance jobs into different systems
Allocate tasks to engineers and subcontractors, ensuring timely completion
Follow up on outstanding works, inspections, remedial actions, and paperwork
Support scheduling and ensure subcontractor Planned Preventative Maintenance is booked on time
Act as a point of contact for client queries via email, phone, or meetings
Liaise with service teams, procurement, subcontractors, and engineers to ensure smooth operations
Escalate issues to Account/Contract Manager where required
Scan, review, and maintain compliance documentation
Assess completeness of subcontractor paperwork and certificates
Monitor upcoming inspections and coordinate dates with clients and contractors
Drive continuous improvement by identifying process gaps and suggesting enhancements

Requirements:

Proven administrative experience in a helpdesk, contract support or facilities background
Experience in overseeing or coordinating contractors/engineers
Strong IT proficiency including Microsoft Office and Facility Management systems desirable
Excellent organisational skills with a methodical approach to tasks
Strong communication skills (written and verbal) with a professional telephone/email manner
Ability to work independently, manage multiple tasks, and collaborate effectively across teams
High attention to detail and accuracy in all aspects of work
Self-motivated, adaptable, and proactive in problem-solving

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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