Contract Support Job at paretofm (London)

Job Description

Pareto FM is looking for an experienced and highly organised Contract Support professional to join our team at one of London's most prestigious and technologically advanced client sites. Based at 38 Berkeley Square, this role sits at the heart of the operation, supporting the delivery of a luxury workplace experience for a sole-occupant global brand. More than a traditional FM administrator position, this role acts as the operational engine of the contract — transforming smart building data into meaningful insights, coordinating service delivery, and ensuring operational excellence across all aspects of the account. You'll work closely with the Account Manager, engineering team, specialist contractors, and client stakeholders to maintain the highest standards of service, compliance, reporting, and workplace presentation.

Job Responsibility

Maintaining the Daily Live Building Pulse dashboard, ensuring data accuracy and usability
Producing monthly performance reports using information from ServiceNow, Niagara, TwinView, OEM systems, and subcontractor reports
Gathering, validating, and analysing KPI data across all contract performance measures
Supporting quarterly business reviews and strategic performance reporting
Preparing ESG and sustainability-related reporting information
Identifying trends, anomalies, risks, and opportunities through data analysis
Maintaining asset register accuracy and integrity
Managing PPM libraries and planned maintenance schedules
Monitoring SLA performance and workflow management
Maintaining compliance documentation and certification records
Conducting monthly quality audits of ServiceNow records and tickets
Supporting alarm management and smart building integrations
Coordinating engineering and contractor activities across the site
Managing subcontractor scheduling and visitor coordination processes
Supporting event readiness planning and post-event reinstatement activities
Assisting with resource planning, engineering rotas, and service delivery requirements
Maintaining critical spares records and planned maintenance schedules
Managing defect and snagging registers
Maintaining warranty schedules and compliance documentation
Coordinating O&M documentation and technical records
Supporting mobilisation and continuous improvement activities
Ensuring documentation remains accurate, current, and audit-ready

Requirements

Previous experience within a Contract Support, CAFM Administrator, Service Coordinator, or Facilities Management support role
Strong experience using CAFM systems, ideally ServiceNow
Excellent reporting, administration, and document management skills
Strong analytical and data interpretation capability
Excellent written and verbal communication skills
High attention to detail and organisational skills
Proficient in Microsoft Office, particularly Excel and PowerPoint
Experience working within a client-facing environment

Nice to have

Experience within premium corporate workplaces or high-end commercial environments
Knowledge of smart building technologies and integrated building management systems
Experience supporting engineering or technical FM contracts
Understanding of compliance documentation and statutory maintenance requirements
Experience working with platforms such as Niagara, TwinView, or similar building technologies

What we offer

Work within one of London's most prestigious workplace environments
Be part of a forward-thinking smart building operation
Exposure to advanced workplace technologies and systems
Strong team culture and supportive management structure
Opportunities for development and progression within a growing FM business
A role where your contribution directly influences service delivery and client success

paretofm - All Job Offers

Select Country

Contract Support

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?