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Contract Support Manager

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Boden Group

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Location:
United Kingdom , Fawley, Southampton

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Category:
-

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Contract Type:
Not provided

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Salary:

40000.00 - 45000.00 GBP / Year
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Job Description:

We are seeking an organised and commercially aware Contract Support Manager to support the effective delivery of maintenance services across our contracts. The role will take ownership of planning and scheduling for Planned Preventative Maintenance (PPM) and Reactive Works, while also providing key administrative and financial support to the contract management team. This is a pivotal role ensuring operational efficiency, compliance, and accurate commercial control across day-to-day activities.

Job Responsibility:

  • Provide day-to-day support to Contract and Engineers to ensure smooth service delivery
  • Act as a central point of coordination between clients, engineers, subcontractors, and suppliers
  • Maintain accurate contract documentation, job records, and reporting
  • Own and manage PPM schedules, ensuring statutory and contractual compliance
  • Coordinate and prioritise reactive maintenance works
  • Allocate engineers and subcontractors efficiently, balancing workload and SLA requirements
  • Monitor progress of works, chase completion, and update CAFM/job management systems
  • Raise and manage purchase orders in line with contract requirements
  • Support invoice checking, reconciliation, and approval processes
  • Track costs against budgets for reactive and planned works
  • Assist with financial reporting and forecasting
  • Produce operational and performance reports (PPM compliance, SLA performance, workload tracking)
  • Support continuous improvement initiatives across planning, reporting, and contract processes

Requirements:

  • Experience in a Contract Support, Planner, or Scheduling role within facilities management, maintenance, or engineering environments
  • Strong organisational and coordination skills
  • Good understanding of PPM and reactive maintenance delivery
  • Confident user of CAFM systems, job management software, and Microsoft Excel
  • Ability to manage multiple priorities and work independently

Nice to have:

  • Experience supporting FM or engineering service contracts
  • Understanding of commercial processes such as POs, invoicing, and cost tracking
  • Exposure to KPI and SLA-driven environments
What we offer:
  • 25 Days Annual Leave + Bank Holidays
  • 5% Company Pension
  • Sick Pay etc.
  • High-visibility role with influence across contract delivery
  • Stable, long-term opportunity within a growing business and promote into Account Management roles

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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