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Contract Support Manager

anabas.co.uk Logo

Anabas

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Location:
United Kingdom , London

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

45000.00 - 50000.00 GBP / Year
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Job Description:

Anabas is seeking a highly organised and customer-focused Operations Support Manager to provide operational support to our Account Managers and their contracts, ensuring the consistent delivery of exceptional service to our clients. This is a varied and fast-paced role offering real responsibility across people management, compliance, operational delivery, and client relationships.

Job Responsibility:

  • Conduct site audits covering Health & Safety, compliance, and cleaning standards
  • Coordinate absence cover, payroll, overtime, and general contract administration
  • Manage purchase order requests, subcontractor visits, consumables, and helpdesk tasks
  • Support Account Managers with HR and finance processes
  • Lead selected client contracts and line-manage the mobile REACT team
  • Recruit, train, and support on-site teams
  • Ensure statutory compliance, PPM completion, and accurate, up to date records
  • Identify service improvements and support the delivery of additional works and projects
  • Prepare monthly reports, estimates, and quotations
  • Function as the main operational contact when Account Managers are absent
  • Keep customer service at the heart of FM services delivery
  • Manage reactive situations, providing direct support when needed

Requirements:

  • Proven experience in Facilities Management or Office Management
  • Minimum of 5 years' experience within a corporate environment
  • Strong customer service and stakeholder management skills
  • Excellent organisational, administrative, and time management abilities
  • Confident user of MS Office and operational IT systems
  • Health & Safety qualification (desirable
  • BIFM Level 4 qualification or a degree (advantageous)
  • A proactive, flexible, and hands-on approach

Nice to have:

  • Health & Safety qualification
  • BIFM Level 4 qualification or a degree
What we offer:
  • 33 days annual leave (including Bank Holidays)
  • Employee Assistance Programme
  • Recognition & Reward scheme
  • Life Insurance (1x annual salary)
  • Aviva Digital GP service
  • Ongoing training and development opportunities
  • Company events
  • Recommend-a-Friend scheme
  • Cycle to Work scheme

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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