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Reporting to the Team Manager you will be trained to be a multi skilled leader covering: Check and approve Support claims; Investigate and report on queries in relation to supplier contract claim; Apply accurate and timely system updates to ensure accurate claims are made; Management of a small team, being responsible for performance management and supervision; Manage day to day workload for your team, by setting expectations through targets and ensure this is well controlled on a daily basis; Provide training for team and able to assist in all team tasks; Lead, motivate and coach team members - carrying out 121’s and performance reviews; Comfortable communicating verbally and in writing with a variety of colleagues and suppliers
Job Responsibility:
Check and approve Support claims
Investigate and report on queries in relation to supplier contract claim
Apply accurate and timely system updates to ensure accurate claims are made
Management of a small team, responsible for performance management and supervision
Manage day to day workload for team by setting expectations through targets
Provide training for team and assist in all team tasks
Lead, motivate and coach team members carrying out 121’s and performance reviews
Communicate verbally and in writing with colleagues and suppliers
Requirements:
Experience within a similar role
Organised with ability to plan workload, aptitude for figures, good IT skills especially using spreadsheets (Google/Excel)
Experience leading a team
At least C grade GCSE in English and Maths
Excellent customer service skills
Highly motivated with desire to make things happen on time
Willing to help others
Ability to spot and flag issues
Good communication skills
Ability to work well under pressure on own and as part of team