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JLL Logo JLL · Office Administration

Contract Support Administrator

United Kingdom, Birmingham · Job Posted February 20, 2026
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Job Description

We are a leading Facilities Management Company, renowned for delivering exceptional service through effectively scheduling a mobile workforce and managing a diverse vendor network. We are currently seeking a dynamic and passionate Contract Support Administrator to join our team. This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are compliant and managed efficiently and effectively.

Job Responsibility

  • Liaise & coordinate with internal departments the CEC, and external vendor partners
  • Proactively identify client needs and preferences
  • Facilitate the creation of quotations and purchase orders for work
  • Monitor and record the completion of planned work
  • Update JLL (Corrigo) & Client CAFM system
  • Attend regular meetings with Vendors and internal meetings on work order status
  • Prepare PPM injection templates each month
  • Interrogation of JLL Corrigo/Client CAFM system to identify status of work orders

Requirements

  • Proven experience in a customer service role
  • Experience within the facilities management sector is advantageous
  • Strong communication skills, both verbal and written
  • Excellent organisational skills
  • A proactive problem-solver with a strong focus on achieving client satisfaction
  • Experience with scheduling software and tools is highly advantageous
  • Flexibility in approach to adapt to the dynamic needs of a mobile workforce and vendor management
  • A team player who can collaborate effectively across different departments and levels of management

Nice to have

  • Experience within the facilities management sector
  • Experience with scheduling software and tools

What we offer

Opportunity to work in a role that has a direct impact on client satisfaction and the company’s success

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