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We are a leading Facilities Management Company, renowned for delivering exceptional service through effectively scheduling a mobile workforce and managing a diverse vendor network. We are currently seeking a dynamic and passionate Contract Support Administrator to join our team. This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are compliant and managed efficiently and effectively.
Job Responsibility:
Liaise & coordinate with internal departments the CEC, and external vendor partners
Proactively identify client needs and preferences
Facilitate the creation of quotations and purchase orders for work
Monitor and record the completion of planned work
Update JLL (Corrigo) & Client CAFM system
Attend regular meetings with Vendors and internal meetings on work order status
Prepare PPM injection templates each month
Interrogation of JLL Corrigo/Client CAFM system to identify status of work orders
Requirements:
Proven experience in a customer service role
Experience within the facilities management sector is advantageous
Strong communication skills, both verbal and written
Excellent organisational skills
A proactive problem-solver with a strong focus on achieving client satisfaction
Experience with scheduling software and tools is highly advantageous
Flexibility in approach to adapt to the dynamic needs of a mobile workforce and vendor management
A team player who can collaborate effectively across different departments and levels of management
Nice to have:
Experience within the facilities management sector
Experience with scheduling software and tools
What we offer:
Opportunity to work in a role that has a direct impact on client satisfaction and the company’s success