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Collinson Logo Collinson · IT - Administration

Contract Senior Manager, Group Business Applications

United Kingdom, London · Job Posted June 29, 2026
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Job Description

The Head of Business Applications (GBA) role joins our Global Business Systems Team supporting applications, across our portfolio, including but not limited to MS Dynamics 365 F&O, Workday (being implemented in phases from early 2026) and MS Office Applications in relation to the Modern Workplace. The role reports into the Director of Global Business Applications Users to be supported across our global offices, with core Finance users based in Cape Town. Role is pivotal to remaining phases of the MS Dynamics 365 F&O Project being deployed as well and further “run and maintain” support mode in the coming 12+ months, with less reliance on external support partners. To work / partner with our external support partners to further develop and maintain systems and processes, including delivery enhancements Explore the ongoing product enhancements that are delivered as part of both MS Dynamics and Workday. To review AI opportunities and how they can be used to streamline recurring / repetitive tasks as well as utilising them as part of the support offering to the end users, Drive further expansion of MSD across the globe to countries not in original phases of the project To manage user support and training, troubleshooting, and problem solving

Job Responsibility

  • Responsible for the integrity of including but not limited to MS Dynamics, Kofax OCR, Zoho, Cascade, (Workday in the future), Docentric, Access Dimensions, Banking / Treasury systems
  • Responsible for the uptime of the applications, together with managing upgrades / enhancements
  • Identify, propose and implement process improvements across key Finance processes, for example across Purchase to Pay or Order to Cash
  • Management of the support team, including looking to develop the team in each of their roles
  • Ensure system permissions are in line with delegated authorities and approval limits
  • Ownership of the procedures to support an effective control environment for GBA systems
  • Support / lead various projects / BAU Enhancements and initiatives from a GBA perspective
  • Provide a professional and approachable point of contact for stakeholders
  • Support and where required to lead in Audits, both Internal and External
  • Ensure SLAs are tracked and met across Finance Applications and thereafter Workday
  • Liaise with Group Finance, act as key finance partner for system support
  • Oversee the development of new applications, as well as manage technical support to users

Requirements

  • Qualified Accountant and experience of Finance and HR applications
  • Possess strong analytical / problem-solving skills, work independently and in a team environment
  • Experience of succeeding in a deadline driven environment
  • Experience of high-volume businesses
  • Strong MS Office skills, especially Excel
  • Able to communicate confidently and effectively at all levels within an organisation
  • High level of accuracy and strong attention to detail
  • Proficiency in IT systems and software
  • Good communication and customer service skills
  • Ability to prioritize tasks and work independently
  • Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders
  • Previous experience in IT or application management roles is often preferred
  • Experience of managing a team of 4 to 5 individuals across global locations
  • Managing / directing the team with the ability to lead / direct operations and BAU Enhancements
  • Ability to provide input to the GBS RoadMap and understand how operations feed into it as well
  • Demonstrates strong organizational skills, working to strict deadlines
  • Commercially aware, delivers results and can identify opportunities for cost saving and efficiencies
  • Excellent communication, interpersonal, and collaboration skills
  • Demonstrates excellent technical skills and is an excellent problem solver
  • Good Team player, able to work with wide variety of stakeholders
  • Demonstrates good written communication skills, including documentation and correspondence
  • Demonstrates ability to be flexible and adaptable
  • Ability to work in a dynamic and fast paced environment
  • Organizational and leadership skills
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