Contract Sales Administrator

• Enter and manage service contract and spare parts orders in IERP and Syspro systems
• Process RMAs, service contract cancellations, invoicing, and credit card orders
• Verify purchase orders, tax status, documentation, and maintain accurate order records
• Coordinate shipments, ship dates, Incoterms compliance, and international freight requirements
• Generate Commercial/Proforma Invoices and Shipper’s Letters of Instruction for international orders
• Open, update, close, and maintain service contract agreements and opportunities in FSM
• Manage customer, equipment, and opportunity data within FSM
• Provide professional customer support via phone and email and manage FSM communication queues
• Collaborate with Service Sales, warehouse teams, and freight forwarders
• Participate in required meetings and complete assigned training
• Opening CASEs for customers for support queues from phone or email

• Excellent customer service and professional communication skills
• Strong organizational, multitasking, and attention-to-detail abilities
• Proficiency with ERP systems, invoicing, and computer applications
• ability to learn new systems quickly
• Accounting and invoicing knowledge preferred
• Self-motivated, adaptable, and effective working independently or as part of a team
• Minimum of 5 years’ experience in customer service and/or accounting-related roles

Accounting and invoicing knowledge

• Robust health and welfare benefits package that includes Life, Health, Dental, Vision
• 401(K) including company match
• Paid Time Off annually + Paid Holidays
• Career Advancement Opportunities
• Tuition Assistance