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Maternity Cover - 1 year contract. Joining the Operations Team part of the M Energy Customer Solution Division. Responsible for processing and managing customer Electricity and Gas Supply Contracts, ensuring accurate data in the CRM system, and handling contract-related requests.
Job Responsibility:
Processing and managing customer Electricity and Gas Supply Contracts
Ensuring accurate data in the CRM system
Handling contract-related requests
Reviewing and validating applications with incomplete supporting documents
Registering and updating customer data in the CRM database
Conducting credit checks and logging results
Canceling supply contracts
Managing requests related to the representation of Electricity and Gas meters
Handling departmental email communications
Confirming and archiving contracts in both electronic and physical formats
Ensuring customer excellence for B2B and B2C contracts
Collaborating with regulatory bodies such as DEDDHE, RΑΑΕΥ, and DAPEEP on process operations
Requirements:
Bachelor’s or Diploma degree in Finance, Economics, or Mathematics
2+ years of experience in retail operations
Good command of the English language
Knowledge of billing systems (IEBS, Galaxy, SAP) will be consider as an asset
Strong communication and interpersonal skills
Excellent organization and planning abilities
Strong collaboration skills
Attention to detail
Effective time management
Critical thinking skills
Nice to have:
Knowledge of billing systems (IEBS, Galaxy, SAP)
What we offer:
Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance program
Protergia discount on electricity and natural gas bill
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