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We are seeking a highly skilled and motivated Contracts Renewal Specialist that will work closely with Technologent’s Sales teams, customers, and suppliers to support the delivery of maintenance renewal solutions. This role is essential in ensuring smooth contract renewals by understanding customer and supplier requirements, managing renewal timelines, and resolving any issues that arise.
Job Responsibility:
Initiate the sales process 120 days prior to contract expiration
Collaborate with clients on contract modifications, including additions, changes, or deletions
Coordinate and schedule renewal orders based on customer needs and requests
Manage the renewal backlog and ensure timely follow-up
Provide NetSuite Order Update templates to Technologent’s Sales Team and customers as required
Share NetSuite Tracking templates with the Sales Team and customers when needed
Research and resolve any issues related to orders or contracts
Submit timely invoicing requests to Accounts Receivable (AR)
Address any post-sale issues and ensure prompt resolution
Prepare Gross Profit (GP) reports as required
Requirements:
3-10 years of experience in contracts renewal or customer service
Strong business acumen with relevant industry experience
Proven work ethic with a track record of quality and efficient work
Exceptional customer service skills, including communication and problem-solving abilities
Detail-oriented with the ability to multitask and ensure accuracy
Familiarity with NetSuite or similar systems is an advantage
Ability to complete 2-3 classes from our strategic partners
Dedicated to supporting 2-5 Field Sales Account Executives